About the role
Our client, a multi-faceted visual communications media company, is seeking a Project Coordinatorto join their Customer Service department. He or she will be responsible for coordinating the execution and delivery of projects. The ideal candidate is self-motivated, organized and possesses strong interpersonal and problem solving skills. He or she must be energetic, enthusiastic, and able to work in a fast paced environment. Print industry experience is definitely an asset.
Job Description
Primary Responsibilities
-
Provide exceptional customer service to clients by promptly understanding client requirements, following up on projects in process, and communicating the needs of clients to production
-
Process orders received from clients and our client's Account Executives in a timely fashion
-
Process change orders to reflect clients’ changing requirements
-
Report status of current and pending projects on a daily basis
-
Ensure that all stages of the Quality Control process have been checked off in all departments prior to shipping
-
Follow-up with customers to obtain purchase orders for invoicing
-
Maintain accurate client information in internal database system
-
Assess appropriate charges to extra billing items and obtain mandatory client approval prior to proceeding
-
Ensure all extra billings have been included once projects are ready for billing
Skills, Experience and Requirements
-
Completion of post-secondary school (university or college) is required
-
Excellent oral and written communication skills
-
Possesses a strong ability to identify problems and solve them
-
Able to work well independently and as part of a team
Key Competencies
- Pays strong attention to detail
- Able to take initiative
- Possesses strong organizational skills
- Possesses the ability to multi-task and work in a fast-paced environment
7DbPPjOteA
About Change Connect
Change Connect Inc. is a Canadian boutique management consulting firm. Our motto - To be an effective catalyst for change.
WHO WE ARE We're in the business of big change and big ideas. We're the team with the know-how, experience, and commitment, to take your business further strategically, culturally, and technologically. Our methodology is tried-and-true, our experience rich and deep, and our capabilities range far and wide across various industries and business functions. We understand small and mid-sized businesses because we're one too, which makes our practice unique in knowing what you need and providing you just that. WHAT WE DO We offer customized solutions for small to mid-sized businesses with a focus on Sales Transformation to help them work more efficiently and effectively. We help businesses reconfigure their sales compensation structures to align with company objectives, implement a sales training program, revamp the sales hiring process, and provide scalable change management for specific sales needs.
We understand that no two businesses are alike and we believe that their solutions shouldn't be either. HOW WE DO IT Collaborate. Challenge. Celebrate. We guide our clients through every phase and we take pride and joy in the entire process. We may not agree with you every step of the way, but through collaboration and challenge, we will find the best solution for your company and celebrate your success together. CHANGE CONNECT AND YOU Whatever stage your business is at, whether you're a start-up looking to expand or an established company looking to move from a plateau to record growth, Change Connect is your partner in transformation. It would be our pleasure to help your business take its next step forward. TOGETHER - WE MAKE SALES SCALABLE.
About the role
Our client, a multi-faceted visual communications media company, is seeking a Project Coordinatorto join their Customer Service department. He or she will be responsible for coordinating the execution and delivery of projects. The ideal candidate is self-motivated, organized and possesses strong interpersonal and problem solving skills. He or she must be energetic, enthusiastic, and able to work in a fast paced environment. Print industry experience is definitely an asset.
Job Description
Primary Responsibilities
-
Provide exceptional customer service to clients by promptly understanding client requirements, following up on projects in process, and communicating the needs of clients to production
-
Process orders received from clients and our client's Account Executives in a timely fashion
-
Process change orders to reflect clients’ changing requirements
-
Report status of current and pending projects on a daily basis
-
Ensure that all stages of the Quality Control process have been checked off in all departments prior to shipping
-
Follow-up with customers to obtain purchase orders for invoicing
-
Maintain accurate client information in internal database system
-
Assess appropriate charges to extra billing items and obtain mandatory client approval prior to proceeding
-
Ensure all extra billings have been included once projects are ready for billing
Skills, Experience and Requirements
-
Completion of post-secondary school (university or college) is required
-
Excellent oral and written communication skills
-
Possesses a strong ability to identify problems and solve them
-
Able to work well independently and as part of a team
Key Competencies
- Pays strong attention to detail
- Able to take initiative
- Possesses strong organizational skills
- Possesses the ability to multi-task and work in a fast-paced environment
7DbPPjOteA
About Change Connect
Change Connect Inc. is a Canadian boutique management consulting firm. Our motto - To be an effective catalyst for change.
WHO WE ARE We're in the business of big change and big ideas. We're the team with the know-how, experience, and commitment, to take your business further strategically, culturally, and technologically. Our methodology is tried-and-true, our experience rich and deep, and our capabilities range far and wide across various industries and business functions. We understand small and mid-sized businesses because we're one too, which makes our practice unique in knowing what you need and providing you just that. WHAT WE DO We offer customized solutions for small to mid-sized businesses with a focus on Sales Transformation to help them work more efficiently and effectively. We help businesses reconfigure their sales compensation structures to align with company objectives, implement a sales training program, revamp the sales hiring process, and provide scalable change management for specific sales needs.
We understand that no two businesses are alike and we believe that their solutions shouldn't be either. HOW WE DO IT Collaborate. Challenge. Celebrate. We guide our clients through every phase and we take pride and joy in the entire process. We may not agree with you every step of the way, but through collaboration and challenge, we will find the best solution for your company and celebrate your success together. CHANGE CONNECT AND YOU Whatever stage your business is at, whether you're a start-up looking to expand or an established company looking to move from a plateau to record growth, Change Connect is your partner in transformation. It would be our pleasure to help your business take its next step forward. TOGETHER - WE MAKE SALES SCALABLE.