Top Benefits
About the role
Job Description Location: Richmond Hill, ON (Hybrid) In this position, you’ll be based in the Richmond Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential Computershare has an exciting opportunity for a Business Analyst to join our Computershare Communication Services (CCS) team for a 12-month full-time contract.
A role you will love As the Business Analyst, you will require a strong client focus to facilitate business analysis planning and monitoring, requirements gathering, analysis and management, solution assessment and validation, and systems testing with internal and external clients. You’ll also work closely with staff from all other departments to ensure that our internal and commercial projects are properly scoped, defined, tested and implemented. An eye for detail, time-management, problem-solving, communication skills, and the ability to prioritize and deliver successful outcomes are integral to this role.
Other Key Responsibilities Include
- Planning the appropriate business analysis approach based on the size, complexity, constraints and dependencies of the project.
- Conducting stakeholder analysis to identify all stakeholders as well as building and managing stakeholder relationships.
- Planning and manage requirements approval process and changes to requirements scope and/or solution.
- Identifying and communicating risks and issues that may impact plans and/or scope.
- Effectively obtaining information from stakeholders to form requirements.
- Accurately capturing the information provided in a format stakeholders can understand, review and validate.
- Creating all required documentation to support the SDLC process including but not limited to Business Requirements Documents, Functional Specifications, User Stories, User Documentation, Instructions, Procedures, Test Plans, Training Documentation and Workflows.
- Creating required documentation needed to support Sales and Client Management.
- Obtaining the needed approvals on requirements and functional specifications.
- Identifying and managing changes to requirements including impact assessment.
What will you bring to the role?
- 2+ years of experience in a Business Analyst role (prior experience in a Quality Analyst role a plus)
- Experience liaising with internal users to gather requirements and document existing processes. This includes gathering requirements and translating these into functional specifications and test plans.
- Experience creating user documentation including process/policy/process documentation, user manuals, release notes, test plans, and training materials.
- Experience negotiating the scope of solutions with stakeholders to ensure the delivery of consistent processes, policies and measurements.
- Experience in integration and/or system testing. This includes coordinating user acceptance testing and training
- Experience with project reporting
Bonus Points If You Have
- A degree in Information Technology
- Experience with performing business analysis activities associated with 3rd party applications: Power BI, Azure DevOps
- Experience with creating reports using Microsoft SQL queries and third-party reporting applications
- Experience working with SharePoint and Development Tools (TFS - Team Foundation Services)
- Experience reporting, prioritizing, tracking, and troubleshooting software bugs and defects
- Prior experience working in the financial services industry
About Us A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.
About Computershare
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 12,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
Top Benefits
About the role
Job Description Location: Richmond Hill, ON (Hybrid) In this position, you’ll be based in the Richmond Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential Computershare has an exciting opportunity for a Business Analyst to join our Computershare Communication Services (CCS) team for a 12-month full-time contract.
A role you will love As the Business Analyst, you will require a strong client focus to facilitate business analysis planning and monitoring, requirements gathering, analysis and management, solution assessment and validation, and systems testing with internal and external clients. You’ll also work closely with staff from all other departments to ensure that our internal and commercial projects are properly scoped, defined, tested and implemented. An eye for detail, time-management, problem-solving, communication skills, and the ability to prioritize and deliver successful outcomes are integral to this role.
Other Key Responsibilities Include
- Planning the appropriate business analysis approach based on the size, complexity, constraints and dependencies of the project.
- Conducting stakeholder analysis to identify all stakeholders as well as building and managing stakeholder relationships.
- Planning and manage requirements approval process and changes to requirements scope and/or solution.
- Identifying and communicating risks and issues that may impact plans and/or scope.
- Effectively obtaining information from stakeholders to form requirements.
- Accurately capturing the information provided in a format stakeholders can understand, review and validate.
- Creating all required documentation to support the SDLC process including but not limited to Business Requirements Documents, Functional Specifications, User Stories, User Documentation, Instructions, Procedures, Test Plans, Training Documentation and Workflows.
- Creating required documentation needed to support Sales and Client Management.
- Obtaining the needed approvals on requirements and functional specifications.
- Identifying and managing changes to requirements including impact assessment.
What will you bring to the role?
- 2+ years of experience in a Business Analyst role (prior experience in a Quality Analyst role a plus)
- Experience liaising with internal users to gather requirements and document existing processes. This includes gathering requirements and translating these into functional specifications and test plans.
- Experience creating user documentation including process/policy/process documentation, user manuals, release notes, test plans, and training materials.
- Experience negotiating the scope of solutions with stakeholders to ensure the delivery of consistent processes, policies and measurements.
- Experience in integration and/or system testing. This includes coordinating user acceptance testing and training
- Experience with project reporting
Bonus Points If You Have
- A degree in Information Technology
- Experience with performing business analysis activities associated with 3rd party applications: Power BI, Azure DevOps
- Experience with creating reports using Microsoft SQL queries and third-party reporting applications
- Experience working with SharePoint and Development Tools (TFS - Team Foundation Services)
- Experience reporting, prioritizing, tracking, and troubleshooting software bugs and defects
- Prior experience working in the financial services industry
About Us A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.
About Computershare
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 12,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.