Director of Operations / Service Delivery
Top Benefits
About the role
Burnaby, BC (In-office, 5 days/week — relocating to Port Moody or Tri Cities)
Full-Time | Leadership Role
Talent Harbour – Full-Service Talent Management Firm
Are you an operator who builds systems, drives performance, and gets results?
Talent Harbour is scaling fast—both organically and through acquisition. We’re looking for a Director of Operations / Service Delivery to take full ownership of our internal execution. You’ll oversee the successful delivery of all client programs, ensure the right team members are in the right seats, and implement the systems and structure needed to scale.
This is a senior leadership role for someone who’s hands-on, accountable, and thrives in a fast-paced, high-performance environment. If you’ve led delivery teams, implemented operational systems, and know how to turn chaos into clarity—we want to talk.
About Us
Talent Harbour is a full-service talent management firm. We help companies:
- Hire A-players through executive search and recruitment
- Elevate leaders through coaching and leadership development
- Navigate change through career transition and outplacement services
- Solve complex people challenges with practical, real-world solutions
We operate with urgency, ownership, and high standards. We’re a fast-growing, entrepreneurial team focused on delivering real results—and building something that lasts.
Our firm is led by a husband-and-wife team of award-winning Canadian entrepreneurs who’ve built some of the fastest-growing companies in the country. They’re committed to faith, family, and building for future generations—investing in people, developing talent, and giving back, all while creating a culture where performance and purpose go hand-in-hand.
What You’ll Own
- Oversee the execution and delivery of all client programs across leadership development, career transition, and recruiting
- Assign the right team members to each engagement based on client needs
- Hire and manage in-house operations team members
- Recruit and onboard consultants (coaches, career consultants, recruiters) for each service line as needed
- Implement scorecards, KPIs, and accountability systems across the team
- Identify bottlenecks and drive continuous improvement across delivery
- Collaborate closely with sales and account management to ensure client success
- Improve internal processes, onboarding, workflows, and systems
- Help scale a high-performing service organization that runs smoothly as we grow
What We’re Looking For
- You’ve led delivery, operations, or service teams—and owned execution
- You’re systems-minded and skilled at building structure from the ground up
- You’ve hired and managed high-performing team members
- You understand what makes great client delivery, not just busy work
- You thrive in fast-moving, no-excuses environments
- You’re comfortable managing people, building processes, and solving problems
- Bonus: experience in HR, coaching, recruiting, or professional services is an asset
Ideal Backgrounds
- Director or Manager of Service Delivery or Operations in a consulting or talent firm
- Operations lead from an HR, coaching, or career services company
- Entrepreneurial operations leader who’s built internal teams and processes
- Strategic, hands-on operator who can scale delivery while holding the team to high standards
Compensation
- Base Salary: $100,000 – $130,000 (depending on experience)
- Bonus: Performance-based bonus tied to client success, delivery outcomes, and internal team performance
- Total Earnings Potential: $140,000–$180,000+ for high performers
- No cap for the right person who delivers strong results
Location
- In-office (5 days/week) – Burnaby, BC
- Office is relocating to Port Moody / Tri-Cities area in the near future
Thank you for your interest in joining our team and for taking the time to apply. We truly appreciate every application we receive. Please note that, due to the high volume of submissions, only candidates selected for interviews will be contacted.
If you don’t hear from us, it means we’ve chosen to move forward with other applicants. We wish you every success in your job search!
About Talent Harbour
With unwavering integrity and a people-first approach, we steer organizations and professionals towards unparalleled growth.
Established in 2012, Talent Harbour has evolved beyond a traditional HR consultancy. Built with a foundational belief in human potential, we provide an array of premium talent management solutions—from executive search to leadership coaching.
We have a rule: always put people first—when you focus on people, everything else follows. With that approach we’ve helped hundreds of organizations and thousands of individuals.
Our approach is practical, effective, and built around lasting relationships.
Director of Operations / Service Delivery
Top Benefits
About the role
Burnaby, BC (In-office, 5 days/week — relocating to Port Moody or Tri Cities)
Full-Time | Leadership Role
Talent Harbour – Full-Service Talent Management Firm
Are you an operator who builds systems, drives performance, and gets results?
Talent Harbour is scaling fast—both organically and through acquisition. We’re looking for a Director of Operations / Service Delivery to take full ownership of our internal execution. You’ll oversee the successful delivery of all client programs, ensure the right team members are in the right seats, and implement the systems and structure needed to scale.
This is a senior leadership role for someone who’s hands-on, accountable, and thrives in a fast-paced, high-performance environment. If you’ve led delivery teams, implemented operational systems, and know how to turn chaos into clarity—we want to talk.
About Us
Talent Harbour is a full-service talent management firm. We help companies:
- Hire A-players through executive search and recruitment
- Elevate leaders through coaching and leadership development
- Navigate change through career transition and outplacement services
- Solve complex people challenges with practical, real-world solutions
We operate with urgency, ownership, and high standards. We’re a fast-growing, entrepreneurial team focused on delivering real results—and building something that lasts.
Our firm is led by a husband-and-wife team of award-winning Canadian entrepreneurs who’ve built some of the fastest-growing companies in the country. They’re committed to faith, family, and building for future generations—investing in people, developing talent, and giving back, all while creating a culture where performance and purpose go hand-in-hand.
What You’ll Own
- Oversee the execution and delivery of all client programs across leadership development, career transition, and recruiting
- Assign the right team members to each engagement based on client needs
- Hire and manage in-house operations team members
- Recruit and onboard consultants (coaches, career consultants, recruiters) for each service line as needed
- Implement scorecards, KPIs, and accountability systems across the team
- Identify bottlenecks and drive continuous improvement across delivery
- Collaborate closely with sales and account management to ensure client success
- Improve internal processes, onboarding, workflows, and systems
- Help scale a high-performing service organization that runs smoothly as we grow
What We’re Looking For
- You’ve led delivery, operations, or service teams—and owned execution
- You’re systems-minded and skilled at building structure from the ground up
- You’ve hired and managed high-performing team members
- You understand what makes great client delivery, not just busy work
- You thrive in fast-moving, no-excuses environments
- You’re comfortable managing people, building processes, and solving problems
- Bonus: experience in HR, coaching, recruiting, or professional services is an asset
Ideal Backgrounds
- Director or Manager of Service Delivery or Operations in a consulting or talent firm
- Operations lead from an HR, coaching, or career services company
- Entrepreneurial operations leader who’s built internal teams and processes
- Strategic, hands-on operator who can scale delivery while holding the team to high standards
Compensation
- Base Salary: $100,000 – $130,000 (depending on experience)
- Bonus: Performance-based bonus tied to client success, delivery outcomes, and internal team performance
- Total Earnings Potential: $140,000–$180,000+ for high performers
- No cap for the right person who delivers strong results
Location
- In-office (5 days/week) – Burnaby, BC
- Office is relocating to Port Moody / Tri-Cities area in the near future
Thank you for your interest in joining our team and for taking the time to apply. We truly appreciate every application we receive. Please note that, due to the high volume of submissions, only candidates selected for interviews will be contacted.
If you don’t hear from us, it means we’ve chosen to move forward with other applicants. We wish you every success in your job search!
About Talent Harbour
With unwavering integrity and a people-first approach, we steer organizations and professionals towards unparalleled growth.
Established in 2012, Talent Harbour has evolved beyond a traditional HR consultancy. Built with a foundational belief in human potential, we provide an array of premium talent management solutions—from executive search to leadership coaching.
We have a rule: always put people first—when you focus on people, everything else follows. With that approach we’ve helped hundreds of organizations and thousands of individuals.
Our approach is practical, effective, and built around lasting relationships.