Location: Vancouver, BC

• Status: Regular Full-time
• Affiliation: British Columbia General Employees’ Union (BCGEU)
• Salary range: Job Class 15 ($65,212-$74,479)
• Competition #: B022-25
• Application Deadline: July 31, 2025

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

We are seeking a Legal Aid Navigator II to join our team.

The Opportunity

As a Legal Aid Navigator II, your primary function is to provide enhanced, client-specific on-going support for Legal Aid Clients with complex, multidisciplinary or intersecting legal needs who are facing difficulty navigating their legal issues while facing social barriers. This position works in collaboration with duty counsel, tariff lawyers and other justice system stakeholders to help people who require support with a range of issues such as disability, addiction, under-employment, family complications, housing instability, mental illness, trauma, marginalization or other significant challenges in navigating or accessing the courts or criminal justice system.

Key accountabilities include, but aren't limited to:

• Provide an empathetic, non-judgemental, open-minded and person-centred approach aimed at
• building trust and a long-term relationship with clients in order to identify legal problem(s) and
• urgency, meeting them where they are at.
• Practice active listening, non-violent communication, non-violent crisis intervention, de-escalation techniques in order to achieve productive communication and information sharing with clients facing barriers to service through a lens of Truth & Reconciliation and Equity, Diversity, & Inclusion;
• Maintain a caseload of clients as assigned by the Supervisor, Legal Aid Navigators or designate;
• Document Client Plan including: key milestones identified and pursued, status of resources and
• service applications, and all communications with external social support resources;
• Actively assist case-load clients in navigating the court process;
• Provide pertinent legal information, resources and / or referrals;
• Assist with requests from duty counsel/lawyers to address related social issues such as addictions, mental health support, housing, income assistance, and other non-legal issues;
• Help clients navigate available social supports, providing information, resources and / or referrals;
• Leverage available resources in community to support Clients in navigating their legal and social needs;
• Share experiences and opportunities for learning with other internal and external navigator networks;
• Explain LABC coverage and financial eligibility criteria;
• Facilitate Legal Aid applications which may include helping clients gather and submit paperwork required by Intake, working with internal stakeholders to ensure complete applications;
• Assist supervisor in orienting new or casual staff; and
• Other related duties, as required.

Who We Are

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and reconciliation, and Equity, Diversity and Inclusion, and change through leadership.

Legal Aid BC is in the early stages of, and committed to a transformative journey of embedding Truth and Reconciliation, and Equity, Diversity and Inclusion in all aspects of our work. We seek talent from equity seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community, be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

The Ideal Candidate

You have:

• Grade 12 education supplemented by post-secondary certificate (or higher) in Law, Communications,
• Education, Criminology, Sociology, or other related disciplines
• Minimum 3 years relevant experience as outlined in rated requirements
• Proficient in basic legal research and Internet research
• Minimum typing speed 35wpm
• Basic skill in Microsoft Office Suite
• Understanding of confidentiality and discretion
• Sound judgment and decision-making skills
• OR an equivalent combination of education and experience

We Offer

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility

Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.

Job Type: Full-time

Pay: $65,212.00-$74,479.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person