Top Benefits
About the role
Billing Associate
Location: Virden, MB (On-site )
Employment Type: Full-time, Permanent
Reports To: Billing Team Lead
Overview:
In this role, the Billing Associate will be responsible for setting up and maintaining billing for customer accounts, adding service types and bundles, applying promotional pricing, processing payments and receipts, and managing billing-related service tickets. Additional tasks will also support technicians and customer experience personnel by generating service tickets and ensuring smooth, coordinated communication across departments.
Key Responsibilities:
-
Set up and maintain customer accounts in the billing system, including Internet, TV, Phone, and Fiber service packages, bundles, and promotional pricing
-
Ensure accurate application of bundling rules and promotional offers
-
Generate and distribute invoices; process billing adjustments as required
-
Process a variety of payment types, including EFTs, pre-authorized debits, and deposits
-
Reconcile transactions and assist with collections as needed
-
Create and manage billing-related service tickets for technicians and customer experience personnel
-
Resolve billing inquiries and service requests efficiently and professionally
-
Utilize billing and CRM systems to manage workflows and generate reports
-
Collaborate with internal departments to deliver a consistent, customer-focused experience
Qualifications & Experience:
-
Post-secondary education in Business Administration, Accounting, or a related field
-
Minimum 2 years of experience in billing, accounts receivable, or customer service (telecom experience is an asset)
-
Familiarity with billing and CRM systems is a strong asset
-
Proficient with Microsoft Excel and other Microsoft Office applications
-
Excellent verbal and written communication skills
-
High level of attention to detail and accuracy
-
Strong time management and organizational abilities
You’ll Excel If You:
-
Enjoy problem-solving and streamlining processes to improve efficiency
-
Communicate clearly and confidently with customers and coworkers
-
Are adaptable and quick to learn new billing software and systems
-
Thrive in a fast-paced environment and can juggle multiple priorities with ease
Work Conditions:
-
Flexible on work location and open to discussing a hybrid work arrangement, depending on the candidate's experience, role requirements, and operational needs
-
Independent work in a quiet, focused environment
-
Regular use of a desktop computer and peripherals
-
Occasional overtime may be required
RFNOW Inc. offers competitive salary packages, an engaging work environment, and opportunities for professional growth and advancement.
If interested, please apply online by visiting www.rfnow.com/careers.
RFNOW Inc. is an equal opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome request necessary accommodations throughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com
Top Benefits
About the role
Billing Associate
Location: Virden, MB (On-site )
Employment Type: Full-time, Permanent
Reports To: Billing Team Lead
Overview:
In this role, the Billing Associate will be responsible for setting up and maintaining billing for customer accounts, adding service types and bundles, applying promotional pricing, processing payments and receipts, and managing billing-related service tickets. Additional tasks will also support technicians and customer experience personnel by generating service tickets and ensuring smooth, coordinated communication across departments.
Key Responsibilities:
-
Set up and maintain customer accounts in the billing system, including Internet, TV, Phone, and Fiber service packages, bundles, and promotional pricing
-
Ensure accurate application of bundling rules and promotional offers
-
Generate and distribute invoices; process billing adjustments as required
-
Process a variety of payment types, including EFTs, pre-authorized debits, and deposits
-
Reconcile transactions and assist with collections as needed
-
Create and manage billing-related service tickets for technicians and customer experience personnel
-
Resolve billing inquiries and service requests efficiently and professionally
-
Utilize billing and CRM systems to manage workflows and generate reports
-
Collaborate with internal departments to deliver a consistent, customer-focused experience
Qualifications & Experience:
-
Post-secondary education in Business Administration, Accounting, or a related field
-
Minimum 2 years of experience in billing, accounts receivable, or customer service (telecom experience is an asset)
-
Familiarity with billing and CRM systems is a strong asset
-
Proficient with Microsoft Excel and other Microsoft Office applications
-
Excellent verbal and written communication skills
-
High level of attention to detail and accuracy
-
Strong time management and organizational abilities
You’ll Excel If You:
-
Enjoy problem-solving and streamlining processes to improve efficiency
-
Communicate clearly and confidently with customers and coworkers
-
Are adaptable and quick to learn new billing software and systems
-
Thrive in a fast-paced environment and can juggle multiple priorities with ease
Work Conditions:
-
Flexible on work location and open to discussing a hybrid work arrangement, depending on the candidate's experience, role requirements, and operational needs
-
Independent work in a quiet, focused environment
-
Regular use of a desktop computer and peripherals
-
Occasional overtime may be required
RFNOW Inc. offers competitive salary packages, an engaging work environment, and opportunities for professional growth and advancement.
If interested, please apply online by visiting www.rfnow.com/careers.
RFNOW Inc. is an equal opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome request necessary accommodations throughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com