About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: The Mining Support Representative plays a crucial role in executing the product support business for our mining customers. In this position, you will be responsible for building strong partnerships with both external customer contacts and internal support teams to ensure that Finning delivers unparalleled product support solutions. Your efforts will focus on maximizing customer fleet productivity and uptime through innovative solutions. Additionally, you will work to increase Finning’s parts and service market share by developing profitable, long-term product support solutions in collaboration with internal support teams and Caterpillar.
This position is based in Fort McMurray. Alternatively, if you reside in Edmonton or Calgary, it can be structured as a fly-in/fly-out role with accommodations provided at our customer’s camp location.
Job Description: Customer Focus / Product Support Sales – 70%
- Manage the successful execution of assigned product support business for your mining accounts
- Ensuring a strong focus of parts’ customer satisfaction (relationship building & strengthening, retention)
- Direct timely resolutions to customer issues
- Maintain accurate and updated customer data, including equipment populations, equipment hours, contacts.
- Leverage customer and Finning data to develop short- and long-range parts and component forecasts and partner with the customer to validate
- Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ
- Coordinate and manage the proforma presentation and approval with customers
- Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
- Lead monthly meetings with your assigned customer base with documented actions
- Proactively manage fleet components with use of component management tools
- Build and execute product support attack plans to win in non-traditional spaces
- Execution of contractual product support requirements and Customer Value Agreements
Relationships - 20%
- Build and maintain strong relationships with key customer contacts
- Build and maintain relationships with internal branch team and support teams within Finning and Cat.
Enterprise – 10%
- Development and maintenance of a formal process for collecting competitive intelligence and reporting it to marketing and sales. Recognizing that the best competitive insights often come from our own field technicians, the incumbent will develop, and action processes designed to capture and report these activities.
- Working collaboratively with supply chain share customer parts and component forecast to ensure that we have parts supply
Education & Experience:
- Minimum 5+ years of sales experience managing large accounts.
- Strong leadership & communication skills
- Caterpillar 7495 experience considered an asset
- Proven problem solver who can deliver on all project phases without direct supervision.
- Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions.
- The successful candidate has a good understanding of best practices for mining equipment.
- Mining heavy equipment experience or proven sound mechanical & equipment systems knowledge an asset.
- Strong parts and service background an asset.
- Business acumen and understanding of support systems, credit and financing.
- Understanding Finning Systems: CTS, PTOS, INFOR M3/Lawson, Warranty, SIS
- Understands and adheres to safety procedure
- Experienced with various office programs MS Excel, Word, Outlook and PowerPoint
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: The Mining Support Representative plays a crucial role in executing the product support business for our mining customers. In this position, you will be responsible for building strong partnerships with both external customer contacts and internal support teams to ensure that Finning delivers unparalleled product support solutions. Your efforts will focus on maximizing customer fleet productivity and uptime through innovative solutions. Additionally, you will work to increase Finning’s parts and service market share by developing profitable, long-term product support solutions in collaboration with internal support teams and Caterpillar.
This position is based in Fort McMurray. Alternatively, if you reside in Edmonton or Calgary, it can be structured as a fly-in/fly-out role with accommodations provided at our customer’s camp location.
Job Description: Customer Focus / Product Support Sales – 70%
- Manage the successful execution of assigned product support business for your mining accounts
- Ensuring a strong focus of parts’ customer satisfaction (relationship building & strengthening, retention)
- Direct timely resolutions to customer issues
- Maintain accurate and updated customer data, including equipment populations, equipment hours, contacts.
- Leverage customer and Finning data to develop short- and long-range parts and component forecasts and partner with the customer to validate
- Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ
- Coordinate and manage the proforma presentation and approval with customers
- Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
- Lead monthly meetings with your assigned customer base with documented actions
- Proactively manage fleet components with use of component management tools
- Build and execute product support attack plans to win in non-traditional spaces
- Execution of contractual product support requirements and Customer Value Agreements
Relationships - 20%
- Build and maintain strong relationships with key customer contacts
- Build and maintain relationships with internal branch team and support teams within Finning and Cat.
Enterprise – 10%
- Development and maintenance of a formal process for collecting competitive intelligence and reporting it to marketing and sales. Recognizing that the best competitive insights often come from our own field technicians, the incumbent will develop, and action processes designed to capture and report these activities.
- Working collaboratively with supply chain share customer parts and component forecast to ensure that we have parts supply
Education & Experience:
- Minimum 5+ years of sales experience managing large accounts.
- Strong leadership & communication skills
- Caterpillar 7495 experience considered an asset
- Proven problem solver who can deliver on all project phases without direct supervision.
- Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions.
- The successful candidate has a good understanding of best practices for mining equipment.
- Mining heavy equipment experience or proven sound mechanical & equipment systems knowledge an asset.
- Strong parts and service background an asset.
- Business acumen and understanding of support systems, credit and financing.
- Understanding Finning Systems: CTS, PTOS, INFOR M3/Lawson, Warranty, SIS
- Understands and adheres to safety procedure
- Experienced with various office programs MS Excel, Word, Outlook and PowerPoint
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.