Location: Ottawa, Ontario

Reports to: Coordinator, Mobile Crisis

Employment Status: Full time Permanent

Bargaining Unit Status: Included (Youth Worker)

Hourly: $62,753.60 - $75,337.60

Language requirements: English is essential. French is essential

BFOR: N/A

Schedule: 40 hours per week, days, evenings, weekends

Reference Number: 25-092

Closing Date: August 8th, 2025

Vacancy: Yes

Posting Stage: Internal and external

About us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.

Under the general direction of the Director of Mental Health and the immediate supervision of the Coordinator of Mobile Crisis, the Youth Worker provides immediate phone, online chat and mobile response, crisis intervention and short-term follow-up services to children and youth aged 0 to 18, and their families in accordance with the policies and directives established by the Board.

What you will do:

• Intervene on the phone, online chat and by home-based visits to manage crisis situations
• Conduct risk assessments, identify the level of urgency of the crisis, and develop safety plans
• Complete a thorough assessment when required and develop recommendations regarding a plan of care
• Assess client need for and recommend when appropriate additional resources or multi-disciplinary support for client
• Ensure that documentation is maintained according to program policy and procedures including client files and contact activities, plans of care (including goals/action), daily logs and summary reports.
• Provide information and training sessions when required
• Participate in community development efforts
• Participate in staff meetings for the mobile crisis team; participate in appropriate related meetings in the agency and community
• Follows safe work practices as established by the Bureau and the Program.

This opportunity may be right for you if you have the following:

• Diploma or degree in social work or related field.
• Minimum two years related experience in case management, crisis intervention and/ or counseling
• Demonstrated knowledge base in child and adolescent development
• Demonstrated crisis intervention skills with an ability to connect quickly with clients
• Demonstrated counseling skills working with children, adolescents and families
• Demonstrated ability to assess need for multi-disciplinary support or other resources
• Knowledge of community resources and relevant legislation
• Available for shift work including weekdays, weekends, and overnights.
• Written and verbal fluency in English is essential
• Written and verbal fluency in French is essential

Additional Qualifications:

• Valid driver’s license
• Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
• To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.

Disclaimer:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

What we offer:

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
• 15 days of annual vacation + 1 personal day;
• 100% YSB-paid group health benefits;
• Pension plan from Day 1;
• A team where you get to be yourself everyday and where you have the freedom to innovate.

Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.