Customer Success Manager
Top Benefits
About the role
Customer Success Manager (Remote - GTA) Confidential SaaS Company | Mid-Market to Enterprise Clients Our client is looking to hire a Customer Success Manager to join their rapidly growing SaaS company that is transforming how finance teams manage accounts receivable. Backed by $13.5M in funding and experiencing 50%+ YoY revenue growth, this company offers a stable, product-led environment with strong retention and a high-performing team.
Location:
- Fully remote within the Greater Toronto Area
The Role:
- Manage a book of ~50-60 B2B accounts
- Lead onboarding (time-to-live ≤ 45 days), upselling, cross-selling, and renewals
- Drive value for finance teams (Controllers, AR Managers, CFOs)
- Own retention metrics and achieve upsell goals of 10% YoY
- Collaborate with sales, product, and outsourced SDR teams
What We’re Looking For:
- 3+ years of SaaS Customer Success experience with MM to ENT customers
- Proven success in onboarding, retention, renewals, and upselling
- Experience with finance decision-makers is a plus
- Strong communication, project management, and results-driven mindset
Compensation & Perks:
- Base salary: $80K–$100K
- OTE: $120K–$150K (uncapped commission)
- Equity package
- Comprehensive benefits
About the Business:
- ARR: $3.5M+ (excluding ~$1M in payments revenue)
- Avg. deal size: $45K–$80K
- 100% NRR; high retention and strong CS leadership
- AI-powered platform with 4 SaaS modules and a payments upsell
- Rapid growth: From $2.4M in 2022 to $6.6M in 2024
- Global reach with 80% of revenue in North America
Interested candidates, please note our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role.
Want to stay in the loop? We regularly share our open roles, tips for job seekers, and go-to-market-focused insights on our LinkedIn page. You can follow us here.
About Sales Talent Agency
We help our clients build elite go-to-market teams.
Over the past 15 years, we have helped 1600+ companies hire talent for every go-to-market-focused role, from CROs to BDRs and everything in between. Along the way, we have facilitated over $600M+ in salaries while maintaining one of the lowest replacement rates in the industry at 3%.
Great hires take a lot of work, so our recruiters are trained to:
• Lift every rock to find and communicate with the best candidates in
the market
• Attract top talent by articulating the unique and compelling value
proposition of each client and role
• Identify top performers using our proprietary DNA/PRO™ candidate
assessment methodology
• Provide expert advice throughout on candidate profile, compensation
trends, interview techniques, and project progression
We consistently interview more than 18,000 sales professionals each year and facilitated more than $50M in salaries in 2022 alone. Our work has resulted in a 4.9 star Google Review rating with more than 400 total reviews. We have more than 200 case studies and references from happy clients and work with companies like: Salesforce, SAP, Telus, Thomson Reuters, Honeywell, Varicent, RollWorks, Teads, Pavilion, Doma, Clearco, Vena Solutions, Tipalti, Conexiom, Vend, Lane, SiteImprove, FlightCentre, Citron Hygiene, Canadian Pacific Railway, Humble & Fume, CanniMed, Wolters Kluwer, Darktrace, Connected, TD, Scotiabank, CIBC, Moneris, Harley Davidson and TouchBistro.
Whether you are looking to fill one key sales role or need help building your entire sales team, we will get it done the right way, the first time.
For the love of sales.
Customer Success Manager
Top Benefits
About the role
Customer Success Manager (Remote - GTA) Confidential SaaS Company | Mid-Market to Enterprise Clients Our client is looking to hire a Customer Success Manager to join their rapidly growing SaaS company that is transforming how finance teams manage accounts receivable. Backed by $13.5M in funding and experiencing 50%+ YoY revenue growth, this company offers a stable, product-led environment with strong retention and a high-performing team.
Location:
- Fully remote within the Greater Toronto Area
The Role:
- Manage a book of ~50-60 B2B accounts
- Lead onboarding (time-to-live ≤ 45 days), upselling, cross-selling, and renewals
- Drive value for finance teams (Controllers, AR Managers, CFOs)
- Own retention metrics and achieve upsell goals of 10% YoY
- Collaborate with sales, product, and outsourced SDR teams
What We’re Looking For:
- 3+ years of SaaS Customer Success experience with MM to ENT customers
- Proven success in onboarding, retention, renewals, and upselling
- Experience with finance decision-makers is a plus
- Strong communication, project management, and results-driven mindset
Compensation & Perks:
- Base salary: $80K–$100K
- OTE: $120K–$150K (uncapped commission)
- Equity package
- Comprehensive benefits
About the Business:
- ARR: $3.5M+ (excluding ~$1M in payments revenue)
- Avg. deal size: $45K–$80K
- 100% NRR; high retention and strong CS leadership
- AI-powered platform with 4 SaaS modules and a payments upsell
- Rapid growth: From $2.4M in 2022 to $6.6M in 2024
- Global reach with 80% of revenue in North America
Interested candidates, please note our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role.
Want to stay in the loop? We regularly share our open roles, tips for job seekers, and go-to-market-focused insights on our LinkedIn page. You can follow us here.
About Sales Talent Agency
We help our clients build elite go-to-market teams.
Over the past 15 years, we have helped 1600+ companies hire talent for every go-to-market-focused role, from CROs to BDRs and everything in between. Along the way, we have facilitated over $600M+ in salaries while maintaining one of the lowest replacement rates in the industry at 3%.
Great hires take a lot of work, so our recruiters are trained to:
• Lift every rock to find and communicate with the best candidates in
the market
• Attract top talent by articulating the unique and compelling value
proposition of each client and role
• Identify top performers using our proprietary DNA/PRO™ candidate
assessment methodology
• Provide expert advice throughout on candidate profile, compensation
trends, interview techniques, and project progression
We consistently interview more than 18,000 sales professionals each year and facilitated more than $50M in salaries in 2022 alone. Our work has resulted in a 4.9 star Google Review rating with more than 400 total reviews. We have more than 200 case studies and references from happy clients and work with companies like: Salesforce, SAP, Telus, Thomson Reuters, Honeywell, Varicent, RollWorks, Teads, Pavilion, Doma, Clearco, Vena Solutions, Tipalti, Conexiom, Vend, Lane, SiteImprove, FlightCentre, Citron Hygiene, Canadian Pacific Railway, Humble & Fume, CanniMed, Wolters Kluwer, Darktrace, Connected, TD, Scotiabank, CIBC, Moneris, Harley Davidson and TouchBistro.
Whether you are looking to fill one key sales role or need help building your entire sales team, we will get it done the right way, the first time.
For the love of sales.