Ready to suit up as a Control Centre Operator?

Join our Team as a Control Centre Operator. We are currently seeking a reliable and tech-savvy Control Centre Operator to join our dynamic office team at GardaWorld. This casual role offers flexible, on-call hours (no guaranteed shifts), ideal for candidates with prior experience in scheduling, customer service, and working with technology. If you're a proactive communicator who thrives in a fast-paced environment, we’d love to hear from you.

What's in it for you?

• We pay for your training at GardaWorld Campus

• Structured Security Guard training – the best in the industry

• The first step in your new career journey

• We offer competitive wages & comprehensive health benefits

• Uniform provided free of charge

• Opportunities to grow alongside GardaWorld

• Continuing education through GardaWorld Campus like Use of Force training

Responsibilities for Control Centre Operator

• Create and manage schedules using scheduling software for a designated portfolio of accounts
• Maintain accurate and up-to-date schedules across assigned sites
• Fill all open shifts with appropriately classified guards, ensuring proper coverage
• Confirm and approve billing and payroll for your portfolio of accounts
• Investigate and resolve reported payroll discrepancies in coordination with relevant departments
• Monitor and manage staffing levels, including additional coverage requirements
• Minimize costs related to overtime, training, and show pay through efficient scheduling
• Follow all scheduling instructions and procedures as outlined by management
• Administer and process coverage change orders as needed
• Work collaboratively with different departments within the control centre to provide ad hoc operational and administrative support

Qualifications for Control Centre Operator

• Minimum of Grade 12 education with 1-2 years work experience, with Microsoft Office and Scheduling software knowledge

• Must have excellent customer service skills.

• The incumbent must have excellent interpersonal, organizing and planning skills, knowledge of Windows operating system, and a thorough understanding of the GTA and GardaWorld accounts.

• The individual must be flexible and able to work upon short notice

• Must be available 24/7, including days, nights, weekends, and holidays, to work any shift as assigned

• Have a clear criminal background

• Be eligible to work in Canada

• Must be able to work continental rotation

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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