Customer Service Representative (Casual) ON-SITE
About the role
Hansen's Group of Companies currently looking for an experienced Casual Customer Service Representative (CSR) to join our Halifax**,** Nova Scotia location on a casual basis.
Hansen’s Group of Companies is committed to promoting and maintaining employment equity and welcomes applications from indigenous peoples, women, visible minorities, and persons with disabilities, in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, we encourage you to self-identify during your application for employment.
This role shall provide during leave coverage or increase in work load at the Branch. You must be able to respond professionally to incoming customer calls and questions engage with the customer by providing the quotation, order information, and necessary follow-up. This role is based on-site with a pay range between $20 - $22 per hour.
Competencies
- Service Orientation.
- Accountability.
- Risk Management (Health and Safety).
- Communication.
- Teamwork.
Job Duties
- Respond to customer calls, quote prices generated through our Website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Process Customer Orders received through our portal, email, fax and telephone.
- Pre-call orders, update the order and documenting entry of notes.
- Office Filing.
- Provide inspection reports to our Claims Department as and when requested.
- Any other related duties as required.
Required Education/Skills/Abilities:
- 2 – 3 years of experience in Customer service.
- Completion of High School Certificate.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to detail and well organized.
- Good communication skills.
- Pleasant Attitude.
- Fluent English.
- Previous experience in automotive industry would be an asset but not mandatory.
Physical Demand
- Full ability to Stand.
- Ability to sit for more than 1 hour.
- Full Ability to lift up to 25 lbs.
- Ability to view computer screen for long periods of time.
Work Environment
- Work Hours: Must be flexible to report to work at short notice, Monday to Friday. Daily work hours will be planned with Branch Manager.
- Indoors Office.
- Some locations are not accessible by public transportation or by foot or bicycle, access to our office is only possible by means of automobile. You may be required to have a vehicle.
About Hansen's Group of Companies
As a proud Canadian owned business since 1980 in Vehicle Transportation and Auto Warehousing, Hansen's Group of Companies is a leader in the Industry with over 40 years of experience.
Our Group of Companies operates across Canada and the USA, we are: L. Hansen's Forwarding Ltd, Hansen's Releasing Company, Jemm Truck & Trailer and Hansen America Inc.
Our customers have one thing in common when shipping their car or truck with Hansen’s. It’s the peace of mind that comes with choosing Canada’s number one vehicle relocation company. With Hansen’s you know that when a vehicle is delivered, the job has been done properly and professionally, providing you with the customer satisfaction you deserve.
With offices strategically located across Canada, Hansen’s can pick up and deliver to your home or office with our fleet of trucks. Our partnership with CP Rail allows us to provide fast, efficient service by enclosed rail cars across the country with door-to-door service anywhere in Canada.
We also provide truck service point-to-point anywhere in Canada. Our cross-border service to and from Florida, Texas and California will deliver your vehicle by truck, with weekly departures and guaranteed delivery times.
From individual customers to large corporate clients, Hansen’s can handle relocations of any size and is fully equipped to handle oversized autos, specialty vehicles, and antique vehicles. Hansen’s – it’s the name you can trust to provide more than a reliable vehicle relocation.
Hansen's is extremely proud of our dedicated diverse workforce and has centered its culture on the pillar of Respect.
Employment Equity: Hansen’s Group of Companies is committed to promoting and maintaining employment equity and welcomes applications from indigenous peoples, women, visible minorities, and persons with disabilities, in occupations or positions where they are underrepresented.
Customer Service Representative (Casual) ON-SITE
About the role
Hansen's Group of Companies currently looking for an experienced Casual Customer Service Representative (CSR) to join our Halifax**,** Nova Scotia location on a casual basis.
Hansen’s Group of Companies is committed to promoting and maintaining employment equity and welcomes applications from indigenous peoples, women, visible minorities, and persons with disabilities, in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, we encourage you to self-identify during your application for employment.
This role shall provide during leave coverage or increase in work load at the Branch. You must be able to respond professionally to incoming customer calls and questions engage with the customer by providing the quotation, order information, and necessary follow-up. This role is based on-site with a pay range between $20 - $22 per hour.
Competencies
- Service Orientation.
- Accountability.
- Risk Management (Health and Safety).
- Communication.
- Teamwork.
Job Duties
- Respond to customer calls, quote prices generated through our Website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Process Customer Orders received through our portal, email, fax and telephone.
- Pre-call orders, update the order and documenting entry of notes.
- Office Filing.
- Provide inspection reports to our Claims Department as and when requested.
- Any other related duties as required.
Required Education/Skills/Abilities:
- 2 – 3 years of experience in Customer service.
- Completion of High School Certificate.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to detail and well organized.
- Good communication skills.
- Pleasant Attitude.
- Fluent English.
- Previous experience in automotive industry would be an asset but not mandatory.
Physical Demand
- Full ability to Stand.
- Ability to sit for more than 1 hour.
- Full Ability to lift up to 25 lbs.
- Ability to view computer screen for long periods of time.
Work Environment
- Work Hours: Must be flexible to report to work at short notice, Monday to Friday. Daily work hours will be planned with Branch Manager.
- Indoors Office.
- Some locations are not accessible by public transportation or by foot or bicycle, access to our office is only possible by means of automobile. You may be required to have a vehicle.
About Hansen's Group of Companies
As a proud Canadian owned business since 1980 in Vehicle Transportation and Auto Warehousing, Hansen's Group of Companies is a leader in the Industry with over 40 years of experience.
Our Group of Companies operates across Canada and the USA, we are: L. Hansen's Forwarding Ltd, Hansen's Releasing Company, Jemm Truck & Trailer and Hansen America Inc.
Our customers have one thing in common when shipping their car or truck with Hansen’s. It’s the peace of mind that comes with choosing Canada’s number one vehicle relocation company. With Hansen’s you know that when a vehicle is delivered, the job has been done properly and professionally, providing you with the customer satisfaction you deserve.
With offices strategically located across Canada, Hansen’s can pick up and deliver to your home or office with our fleet of trucks. Our partnership with CP Rail allows us to provide fast, efficient service by enclosed rail cars across the country with door-to-door service anywhere in Canada.
We also provide truck service point-to-point anywhere in Canada. Our cross-border service to and from Florida, Texas and California will deliver your vehicle by truck, with weekly departures and guaranteed delivery times.
From individual customers to large corporate clients, Hansen’s can handle relocations of any size and is fully equipped to handle oversized autos, specialty vehicles, and antique vehicles. Hansen’s – it’s the name you can trust to provide more than a reliable vehicle relocation.
Hansen's is extremely proud of our dedicated diverse workforce and has centered its culture on the pillar of Respect.
Employment Equity: Hansen’s Group of Companies is committed to promoting and maintaining employment equity and welcomes applications from indigenous peoples, women, visible minorities, and persons with disabilities, in occupations or positions where they are underrepresented.