Apply By: Wednesday, August 6, 2025 11:59 pm EDT

Client Representative Assistant - Bilingual (English -French), Empathy and Patience needed !

Job ID:

232396

Posting status:

Open

Organization:

Ministry of the Attorney General

Division:

Office of the Public Guardian and Trustee

City:

Ottawa

Position(s) language:

Bilingual English/French

Job term:

1 Temporary (12 months contract/secondment with possibility of extension)

Job code:

09OAD - Office Administration 09

Salary:

$28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Discover a career with purpose—helping safeguard the financial well-being of vulnerable clients

What we offer:
The Ottawa office has a supportive team that provides training and close mentorship to help you deliver vital financial support to clients who rely on your assistance.

What you bring:

This role requires a strong sense of empathy, patience, and the ability to connect with clients in need.

Please note the successful candidate will be expected to work out of 351 Preston St., in Ottawa, 5 days per week

Learn about the Office of the Public Guardian and Trustee

About the job

You will:

• respond to inquiries from clients, care-givers, health-care professionals, legal professionals, financial institutions, creditors and relatives of clients
• create/review/update/adjust/edit and initiate online recurring entries to ensure payments and allowances from various government benefit programs
• determine priorities, resolve concerns and coordinate resolutions
• provide financial analysis by reconciling invoices and correcting discrepancies
• perform administrative functions such as distributing incoming/outgoing mail, assisting with reception duties and maintaining office equipment

What you bring to the team

Technical Knowledge

• you can interpret and apply legislation, regulations and policies (i.e. Canada Pension Plan, Quebec Pension Plan, Old Age Security, Health Insurance and Unemployment insurance) as it relates to role of the Office of the Public Guardian and Trustee
• you demonstrate arithmetic skills to review financial situations of clients, prepare cash disbursements for expenses, reconcile invoices and place cash reserves on accounts
• you are proficient with computers and software applications such as word processing, spreadsheet, electronic mail, internet and operating database systems

Problem Solving and Organizational Skills

• you are able to work effectively with a diverse vulnerable client group, and apply processes and procedures
• your problem solving skills allow you to determine appropriate administrative procedures and processes when preparing documents and responding to inquiries
• you demonstrate initiative to work independently and as part of a team
• your organizational and analytical skills enable you to multi-task in high demand work environment while meeting strict deadlines

Communication Skills

• you have proven communication and interpersonal skills with a high level of patience and empathy to respond tactfully and diplomatically to inquiries, and correspond with clients, team members, caregivers, health care and legal professionals, financial institutions, creditors and relatives

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives

• accessibility

• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information:

Apply by:

Wednesday, August 6, 2025 11:59 pm EDT

Position details:

• 1 Bilingual English/French Temporary, duration up to 12 months, 351 Preston St, Ottawa, East Region, Criminal Record and Judicial Matters Check, Credit History Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Customer and Client Services

Posted on:

Tuesday, July 22, 2025

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-AG-232396/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together