About the role
Our client, a multi-faceted visual communications media company, is seeking an Account Manager to join their digital signage sales team. The role focuses on managing the day-to-day relationship with their existing accounts. The team is built to provide digital signage services for large-scale digital signage networks as a single turnkey provider. Account Managers work with customers to be their voice inside of the company. They take customer requests and work with other internal department managers to ensure all customer needs are being met. If you have experience working in client services, customer success, project management, or in the creative or technology fields, we would like to hear from you.
Responsibilities
-
Develop and foster relationships with existing customers.
-
Understand our customers’ digital signage network objectives.
-
Work with internal teams to bring new technology and tactics to reach the customer’s network objectives.
-
Manage day-to-day requests for content, new installations, or field service.
-
Manage timelines with internal teams to ensure timely resolution of customer requests.
-
Understand our responsibilities and obligations for pricing and turnaround times set out in customer agreements.
Skills and Competencies
We’re looking for a customer service professional that is outgoing, has an interest in learning about new technology, and has a passion for amazing content. The Account Manager will work in a fast-paced environment and need to excel with organization. He or She gather information from the customer and act as an internal representation of the customer inside the company. Ultimately, the goal is to ensure all the customers are receiving high touch customer service at all of their interactions.
Requirements
- Bachelor's degree.
- Exceptional interpersonal and customer service skills.
- Proficiency with MS Word and Excel.
- Excellent written and verbal communication skills.
mG1Ni5yjrv
About Change Connect
Change Connect Inc. is a Canadian boutique management consulting firm. Our motto - To be an effective catalyst for change.
WHO WE ARE We're in the business of big change and big ideas. We're the team with the know-how, experience, and commitment, to take your business further strategically, culturally, and technologically. Our methodology is tried-and-true, our experience rich and deep, and our capabilities range far and wide across various industries and business functions. We understand small and mid-sized businesses because we're one too, which makes our practice unique in knowing what you need and providing you just that. WHAT WE DO We offer customized solutions for small to mid-sized businesses with a focus on Sales Transformation to help them work more efficiently and effectively. We help businesses reconfigure their sales compensation structures to align with company objectives, implement a sales training program, revamp the sales hiring process, and provide scalable change management for specific sales needs.
We understand that no two businesses are alike and we believe that their solutions shouldn't be either. HOW WE DO IT Collaborate. Challenge. Celebrate. We guide our clients through every phase and we take pride and joy in the entire process. We may not agree with you every step of the way, but through collaboration and challenge, we will find the best solution for your company and celebrate your success together. CHANGE CONNECT AND YOU Whatever stage your business is at, whether you're a start-up looking to expand or an established company looking to move from a plateau to record growth, Change Connect is your partner in transformation. It would be our pleasure to help your business take its next step forward. TOGETHER - WE MAKE SALES SCALABLE.
About the role
Our client, a multi-faceted visual communications media company, is seeking an Account Manager to join their digital signage sales team. The role focuses on managing the day-to-day relationship with their existing accounts. The team is built to provide digital signage services for large-scale digital signage networks as a single turnkey provider. Account Managers work with customers to be their voice inside of the company. They take customer requests and work with other internal department managers to ensure all customer needs are being met. If you have experience working in client services, customer success, project management, or in the creative or technology fields, we would like to hear from you.
Responsibilities
-
Develop and foster relationships with existing customers.
-
Understand our customers’ digital signage network objectives.
-
Work with internal teams to bring new technology and tactics to reach the customer’s network objectives.
-
Manage day-to-day requests for content, new installations, or field service.
-
Manage timelines with internal teams to ensure timely resolution of customer requests.
-
Understand our responsibilities and obligations for pricing and turnaround times set out in customer agreements.
Skills and Competencies
We’re looking for a customer service professional that is outgoing, has an interest in learning about new technology, and has a passion for amazing content. The Account Manager will work in a fast-paced environment and need to excel with organization. He or She gather information from the customer and act as an internal representation of the customer inside the company. Ultimately, the goal is to ensure all the customers are receiving high touch customer service at all of their interactions.
Requirements
- Bachelor's degree.
- Exceptional interpersonal and customer service skills.
- Proficiency with MS Word and Excel.
- Excellent written and verbal communication skills.
mG1Ni5yjrv
About Change Connect
Change Connect Inc. is a Canadian boutique management consulting firm. Our motto - To be an effective catalyst for change.
WHO WE ARE We're in the business of big change and big ideas. We're the team with the know-how, experience, and commitment, to take your business further strategically, culturally, and technologically. Our methodology is tried-and-true, our experience rich and deep, and our capabilities range far and wide across various industries and business functions. We understand small and mid-sized businesses because we're one too, which makes our practice unique in knowing what you need and providing you just that. WHAT WE DO We offer customized solutions for small to mid-sized businesses with a focus on Sales Transformation to help them work more efficiently and effectively. We help businesses reconfigure their sales compensation structures to align with company objectives, implement a sales training program, revamp the sales hiring process, and provide scalable change management for specific sales needs.
We understand that no two businesses are alike and we believe that their solutions shouldn't be either. HOW WE DO IT Collaborate. Challenge. Celebrate. We guide our clients through every phase and we take pride and joy in the entire process. We may not agree with you every step of the way, but through collaboration and challenge, we will find the best solution for your company and celebrate your success together. CHANGE CONNECT AND YOU Whatever stage your business is at, whether you're a start-up looking to expand or an established company looking to move from a plateau to record growth, Change Connect is your partner in transformation. It would be our pleasure to help your business take its next step forward. TOGETHER - WE MAKE SALES SCALABLE.