Top Benefits
About the role
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role Are you a seasoned digital and experience transformation leader eager to grow a successful business and make a real impact on the world’s critical systems? Then you’ll love working at Kyndryl Vital.
Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists united by a passion for solving complex challenges. We co-create intelligent and adaptive experience ecosystems that resonate with users and transform businesses. We believe the next evolution of experience will emerge from the artful blending of behavioural insight and business intelligence into elegantly simple, deeply human moments.
As the Country Leader for Kyndryl Vital Canada, you will play a dual role. You will lead the business—driving growth, building the team, and delivering exceptional outcomes. Simultaneously, you will guide customers through complex challenges, identifying paths to value and crafting breakthrough experience strategies. You’ll collaborate with C-suite executives, Kyndryl account leaders, technical strategists, and alliance partners to define problems, imagine solutions, and bring them to life.
This role will be responsible for growing our Vital team, services, and offerings, and will carry a signings target. Bringing strong business development, team building, and sales growth experience are some of the keys to success.
You will advise senior executives on aligning technology initiatives with organisational strategy and ROI, always from an experience-first perspective. Your fluency in integrating human needs with business objectives will enable you to craft technology roadmaps that deliver measurable value. You’ll lead cross-functional teams through full project lifecycles—from discovery to deployment—while building consensus among stakeholders through service blueprints and co-creation workshops.
Your leadership will extend to team development, where you’ll hire and mentor creative talent, scale operations, and build high-performing teams capable of delivering large-scale digital transformation initiatives. You’ll bring a deep understanding of business strategy, human psychology, and the intersection of business, technology, and user experience. Your ability to align stakeholders through collaborative sessions, uncover new sources of value, and optimise experiences will be key to your success.
Additionally, you’ll be expected to communicate clearly and compellingly, design and conduct user research and market evaluations, and apply AI tools responsibly while upholding high ethical standards.
Your Future at Kyndryl At Kyndryl, your future is shaped by purpose, innovation, and impact. As the Country Leader for Kyndryl Vital Canada, you won’t just lead a business—you’ll shape the future of experience-led transformation across industries. You’ll have the opportunity to grow a dynamic team, expand our services and offerings, and drive measurable business outcomes with a clear signings target. With access to world-class talent, cutting-edge technology, and a global network of collaborators, you’ll be empowered to co-create meaningful solutions that blend human insight with technical excellence. Your leadership will influence not only the direction of Kyndryl Vital in Canada but also the way our clients navigate complexity and unlock new value. If you're ready to lead with empathy, think systemically, and deliver with purpose, your future at Kyndryl starts here
learn more about Kyndryl Vital here: https://www.kyndryl.com/us/en/services/vital
Who You Are Preferred Professional and Technical Expertise
- 15+ years experience in service design
- 10+ years of business development experience
- Deep industry vertical experience
- Experience in both enterprise and agency worlds
- Knowledge and experience in IT infrastructure or other technical applications
- Human behavior, change management, or other applied social sciences
- Data science, AI/ML background
- Experience in DesignOps or otherwise experienced in design-specific processes and capabilities
Required Education
- Bachelor’s Degree or equivalent portfolio
Preferred Education
- MDM, MDes, MFA, dMBA or equivalent
Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
About Kyndryl
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.
Top Benefits
About the role
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role Are you a seasoned digital and experience transformation leader eager to grow a successful business and make a real impact on the world’s critical systems? Then you’ll love working at Kyndryl Vital.
Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists united by a passion for solving complex challenges. We co-create intelligent and adaptive experience ecosystems that resonate with users and transform businesses. We believe the next evolution of experience will emerge from the artful blending of behavioural insight and business intelligence into elegantly simple, deeply human moments.
As the Country Leader for Kyndryl Vital Canada, you will play a dual role. You will lead the business—driving growth, building the team, and delivering exceptional outcomes. Simultaneously, you will guide customers through complex challenges, identifying paths to value and crafting breakthrough experience strategies. You’ll collaborate with C-suite executives, Kyndryl account leaders, technical strategists, and alliance partners to define problems, imagine solutions, and bring them to life.
This role will be responsible for growing our Vital team, services, and offerings, and will carry a signings target. Bringing strong business development, team building, and sales growth experience are some of the keys to success.
You will advise senior executives on aligning technology initiatives with organisational strategy and ROI, always from an experience-first perspective. Your fluency in integrating human needs with business objectives will enable you to craft technology roadmaps that deliver measurable value. You’ll lead cross-functional teams through full project lifecycles—from discovery to deployment—while building consensus among stakeholders through service blueprints and co-creation workshops.
Your leadership will extend to team development, where you’ll hire and mentor creative talent, scale operations, and build high-performing teams capable of delivering large-scale digital transformation initiatives. You’ll bring a deep understanding of business strategy, human psychology, and the intersection of business, technology, and user experience. Your ability to align stakeholders through collaborative sessions, uncover new sources of value, and optimise experiences will be key to your success.
Additionally, you’ll be expected to communicate clearly and compellingly, design and conduct user research and market evaluations, and apply AI tools responsibly while upholding high ethical standards.
Your Future at Kyndryl At Kyndryl, your future is shaped by purpose, innovation, and impact. As the Country Leader for Kyndryl Vital Canada, you won’t just lead a business—you’ll shape the future of experience-led transformation across industries. You’ll have the opportunity to grow a dynamic team, expand our services and offerings, and drive measurable business outcomes with a clear signings target. With access to world-class talent, cutting-edge technology, and a global network of collaborators, you’ll be empowered to co-create meaningful solutions that blend human insight with technical excellence. Your leadership will influence not only the direction of Kyndryl Vital in Canada but also the way our clients navigate complexity and unlock new value. If you're ready to lead with empathy, think systemically, and deliver with purpose, your future at Kyndryl starts here
learn more about Kyndryl Vital here: https://www.kyndryl.com/us/en/services/vital
Who You Are Preferred Professional and Technical Expertise
- 15+ years experience in service design
- 10+ years of business development experience
- Deep industry vertical experience
- Experience in both enterprise and agency worlds
- Knowledge and experience in IT infrastructure or other technical applications
- Human behavior, change management, or other applied social sciences
- Data science, AI/ML background
- Experience in DesignOps or otherwise experienced in design-specific processes and capabilities
Required Education
- Bachelor’s Degree or equivalent portfolio
Preferred Education
- MDM, MDes, MFA, dMBA or equivalent
Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
About Kyndryl
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.