At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We Have a Comprehensive Benefit Package Including

• Health Benefits: including medical, dental, vision, life, and health spending account
• Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
• Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

We support work / life balance and promote growth-from-within opportunities.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

What You’ll Do Job Description Summary The Business Analyst, Technology Solutions will support activities related to the planning and execution of technical and integration projects, including, but not limited to, BMS and broker portal integrations. The individual will develop knowledge of the organization’s core applications and technical integrations in order to provide project support, training and troubleshooting to internal and external clients. The role requires a focus on the client experience and an understanding of project management methodologies.

Essential Duties And Responsibilities

• Develop subject matter expertise on FIRST’s core applications and technical integrations
• Assist the project team with drafting technical specifications for software customizations and bug fixes; document workflows and standard operating procedures as they relate to FIRST’s technical solutions
• Work alongside Technology Consultants to elicit and document project requirements, leading to the development of clearly defined project scopes
• Coordinate and perform user acceptance testing including writing test scripts and guiding users on best practices for testing
• Collaborate across business areas to collect stakeholder requirements, identify project risks and avoid scheduling and resource conflicts
• Facilitate project stakeholder communication including status updates and follow-up for completion of action items
• Maintain and update project documentation such as action item lists, IT customization requests, decisions and issues logs and project schedules
• Assist with analyzing business processes and recommending opportunities for enhancements and standardized best practices

Knowledge/ Skills/ Abilities Required

• Good understanding of technical concepts
• Demonstrate a flexible attitude towards change and the ability to adapt to new situations
• High attention to detail and quality of work
• Strong capacity to manage one’s time and prioritize competing activities independently
• A problem-solver, self-starter and collaborative team player
• Strong oral and written communication skills
• Knowledge of project management methodologies
• Familiarity with SOAP and REST APIs is an asset

Training / Education / Experience Qualifications

• 1-3 years of experience supporting technical projects, preferably within the financial services industry. Experience within the insurance industry is highly desirable.
• College or university degree
• Project management training is an asset
• Proficient with Microsoft Excel, Word, Outlook, Visio, and Project