Escape Manor has opened a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.

The Manor Lounge will offer full lunch and dinner as well as late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio.

Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking individuals to join our dream team!

We are recruiting for the role of Host/Concierge. As the first contact point for guests, the Concierge is responsible for the "First Impression" of Escape Manor. We are looking for an energetic, and organized person. If you are super-fun, extra charming and can multi-task we want to meet you!

Summary of Responsibilities:
Reporting to the General Manager and leadership team, responsibilities and essential job functions include but are not limited to the following:

• Greet and seat guests in a warm and courteous manner
• Ensure all servers are distributed equal numbers of guests
• Be able to field any guest questions in an informed and professional manner
• Take and coordinate guest reservations in the bar/lounge area
• Take and coordinate guest reservations for both axe throwing and escape rooms both over the phone and via e-mail
• Ensure guest satisfaction and compliance to Escape Manors Food & Beverage standards
• Constantly strive to create memorable, exceptional, one-of-a-kind Guest experiences every day for every guest
• Make sure our guests and team members have fun - and have fun yourself!

Qualifications:

• Good knowledge of Google Suite programs (Sheets, Gmail, etc)
• Knowledge of point of sale computer systems an asset
• Excellent communication skills, both oral and written
• Excellent time-management, memory and cognitive flexibility required
• Friendly and courteous and able to work in a high paced environment
• Smart Serve an asset, but not required for application

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending stairs and ramps

If this sounds like the role for you we'd love to hear from you! Apply today!

Job Types: Full-time, Part-time, Permanent

Pay: From $17.20 per hour

Additional pay:

• Overtime pay
• Tips

Benefits:

• Company events
• Discounted or free food
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Host/Concierge: 2 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In person