About Us:
Mealsy is a rapidly growing SaaS company helping restaurants streamline their operations and deliver exceptional guest experiences. We’re expanding our team and looking for a smart, energetic, and enthusiastic Customer Support Specialist to join us.

Key Responsibilities:

• Deliver top-notch customer service via phone and email.
• Support remote onboarding and deployment of our system for new customers.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Communicate effectively with internal teams to improve support processes.

Qualifications:

• Fluent in English (multilingual in Hindi, French, or Mandarin is a plus).
• Prior experience in customer support, preferably in SaaS or restaurant tech.
• Tech-savvy with the ability to learn new tools quickly.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, startup-like environment.

Work Schedule:

• 2 to 3 days a week, with shifts ending at 9:30 PM.
• On-call for 1–2 weekends a month (calls only), with the following Monday off if you're on call.

Compensation and Benefits:

• $18–$22/hour, depending on experience.
• Paid three-month probation period.
• Health and dental plan available after probation.
• Opportunities for growth within a fast-scaling company.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Work Location: In person