About the role
Purpose of the Position
To maintain the accuracy and integrity of orders in the ERP system through accurate order entry and invoicing of all products.
Location: Kitchener Onsite Type: Full-Time, Permanent This is an entry level position. Responsibilities Order Entry and Invoicing
- Generate and invoice all ITE (In the Ear), BTE (Behind the Ear) hearing aid repair, remake, and service orders.
- Input sales orders into the ERP system.
- Regularly interact with Production and with Client Services, Audiology and Accounting over the telephone or via email regarding orders.
- Responsible for accurate documentation of ITE, BTE, Accessories and Ear Molds and consignment aids.
- Generate all invoices for both ITE, BTE hearing aids, Ear Molds and accessories using the ERP system.
- Monitor and enter all orders from Email, Deskpro, and Web orders.
- Update service card with any changes.
- Update orders as needed at invoicing (warranty, account, pricing, etc.), and update all service codes.
Returns
- Receiving and sorting returned products according to company policies and procedures.
- Generate Return orders for all ITE (In the Ear), BTE (Behind the Ear) hearing aids, Accessories, and non- serialized items.
- Inspect products for quality and damage, processing refunds, exchanges, and credit for returned products.
- Update customer accounts with return updates when needed.
- Responsible for generating, updating, and following up with all Return Callbacks.
- Regularly interact with Client Services and Accounting regarding order inquiries.
- Update Return orders with any changes as per the Callback process.
- Ensure that all Callbacks and are accurately updated and entered in the ERP system.
- Responsible for disposing of old items and updating the service card in the ERP system.
- Responsible to process return orders back to the customers when requested by Customer service or Clinics.
Production Callback Support
- Update Callbacks for all ITE (In the Ear), BTE (Behind the Ear), Ear Molds, hearing aid repair, remake, and service orders.
- Locating and tagging of requested rush orders, orders that require updates and cancel orders.
- Manage and monitor the Rush Email Group in Deskpro.
Common duties
- Maintain a low reject rate.
- Assist other associates as required to accommodate for changes in volume,
workflow and/or staffing level.
- Responsible for accurate documentation, filing, and organization of necessary paperwork.
- Ensure that all entries are accurately entered into the Navision databases.
- Assist other associates as required to accommodate for changes in volume, workflow and/or staffing levels.
- Perform other tasks as required by the Manager.
- Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
- Adhere to all Human Resources policies and procedures.
- Conduct basic equipment maintenance as necessary.
Qualifications
- A high school diploma or equivalent is required.
- Minimum of 2+ years of data entry/invoicing experience.
- Excellent typing skills are necessary (Minimum of 40 WPM).
- Must be detail oriented and have a solid background in record keeping procedures and maintaining.
- organized documentation and/or filing systems.
- Knowledge of Microsoft Office programs (Word processing and spreadsheet applications).
- Fluent with a Windows operating computer program.
Position Details
Problem Solving/Judgement and Decision Making: Works on production assignments that are semi-repetitive and routine in nature. Issues that may arise on a regular basis will be deferred to the Manager, Order Entry, and Invoicing and/or the Director of Operations for resolution.
Supervision Received: Primary reporting relationship is typically to the department Manager, Order Entry, and Invoicing. Assignments are performed under minimal direction.
Supervision Exercised: Has no supervisory responsibilities but may provide guidance and training to less experienced employees in the department or functional area.
Internal and External Contacts: Routinely interacts with other team members in the Order Entry and Invoicing team, Operations team, and the Senior Director – Operations. Contacts are intermittent with non-management and management staff in Accounting and Client Services for routine assignments.
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some
About the role
Purpose of the Position
To maintain the accuracy and integrity of orders in the ERP system through accurate order entry and invoicing of all products.
Location: Kitchener Onsite Type: Full-Time, Permanent This is an entry level position. Responsibilities Order Entry and Invoicing
- Generate and invoice all ITE (In the Ear), BTE (Behind the Ear) hearing aid repair, remake, and service orders.
- Input sales orders into the ERP system.
- Regularly interact with Production and with Client Services, Audiology and Accounting over the telephone or via email regarding orders.
- Responsible for accurate documentation of ITE, BTE, Accessories and Ear Molds and consignment aids.
- Generate all invoices for both ITE, BTE hearing aids, Ear Molds and accessories using the ERP system.
- Monitor and enter all orders from Email, Deskpro, and Web orders.
- Update service card with any changes.
- Update orders as needed at invoicing (warranty, account, pricing, etc.), and update all service codes.
Returns
- Receiving and sorting returned products according to company policies and procedures.
- Generate Return orders for all ITE (In the Ear), BTE (Behind the Ear) hearing aids, Accessories, and non- serialized items.
- Inspect products for quality and damage, processing refunds, exchanges, and credit for returned products.
- Update customer accounts with return updates when needed.
- Responsible for generating, updating, and following up with all Return Callbacks.
- Regularly interact with Client Services and Accounting regarding order inquiries.
- Update Return orders with any changes as per the Callback process.
- Ensure that all Callbacks and are accurately updated and entered in the ERP system.
- Responsible for disposing of old items and updating the service card in the ERP system.
- Responsible to process return orders back to the customers when requested by Customer service or Clinics.
Production Callback Support
- Update Callbacks for all ITE (In the Ear), BTE (Behind the Ear), Ear Molds, hearing aid repair, remake, and service orders.
- Locating and tagging of requested rush orders, orders that require updates and cancel orders.
- Manage and monitor the Rush Email Group in Deskpro.
Common duties
- Maintain a low reject rate.
- Assist other associates as required to accommodate for changes in volume,
workflow and/or staffing level.
- Responsible for accurate documentation, filing, and organization of necessary paperwork.
- Ensure that all entries are accurately entered into the Navision databases.
- Assist other associates as required to accommodate for changes in volume, workflow and/or staffing levels.
- Perform other tasks as required by the Manager.
- Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
- Adhere to all Human Resources policies and procedures.
- Conduct basic equipment maintenance as necessary.
Qualifications
- A high school diploma or equivalent is required.
- Minimum of 2+ years of data entry/invoicing experience.
- Excellent typing skills are necessary (Minimum of 40 WPM).
- Must be detail oriented and have a solid background in record keeping procedures and maintaining.
- organized documentation and/or filing systems.
- Knowledge of Microsoft Office programs (Word processing and spreadsheet applications).
- Fluent with a Windows operating computer program.
Position Details
Problem Solving/Judgement and Decision Making: Works on production assignments that are semi-repetitive and routine in nature. Issues that may arise on a regular basis will be deferred to the Manager, Order Entry, and Invoicing and/or the Director of Operations for resolution.
Supervision Received: Primary reporting relationship is typically to the department Manager, Order Entry, and Invoicing. Assignments are performed under minimal direction.
Supervision Exercised: Has no supervisory responsibilities but may provide guidance and training to less experienced employees in the department or functional area.
Internal and External Contacts: Routinely interacts with other team members in the Order Entry and Invoicing team, Operations team, and the Senior Director – Operations. Contacts are intermittent with non-management and management staff in Accounting and Client Services for routine assignments.
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some