Job description

Call Centre Customer Service Representative

A successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also must be eager to learn, possess excellent communication and customer service skills, ability to problem solve, and computer literate.

Requirements and Responsibilities:

Position Summary:
Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer inquiries.

Essential Duties and Responsibilities:

· Achieve conversion and revenue targets on orders

· Resolve customer issues and meet customer needs

· Utilize First Call Resolution on prior orders

· Achieve call quality, productivity, and accuracy targets

· Utilize multiple computer systems

· Record and enter call activities into a computer information system software

Required Knowledge, Skills & Abilities:

· Excellent voice quality, tone, pronunciation, and inflection

· Strong computer, web navigation, and data entry skills

· Desire to exceed customer expectations

· Professional and confident demeanour

· Extremely helpful to customers

· Open to observation and coaching

· Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Desired Knowledge, Skills & Abilities:

· Proficiency in French or Mandarin is a plus.

· Experience in Telesales or Customer Service, call centre environment.

· Ability to work in a team environment to achieve individual and team targets

· Equivalent or higher College degree is preferred

· Strong negotiation and objection handling skills.

· Strong written and verbal communication skills.

Contract length: 12 months

Job Types: Full-time, Contract, Permanent

Pay: From $17.50 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Are you willing to work from office?

Education:

• Secondary School (preferred)

Experience:

• call center: 1 year (preferred)

Language:

• Mandarin (required)

Work Location: In person