Top Benefits
About the role
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Job ID: 268493
Store Name/Number: ON-Conestoga (0872)
Address: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
You’ll love working here… As Services Manager, Stores, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the store.
- Beauty Studio Management. Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
- Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
- Training & Development. Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
- Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
- Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.
We’d love to hear from you if…
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
While at Sephora, you’ll enjoy…
- The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
- The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.
Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
About Sephora
At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora's own brand, Sephora Collection.
Beautifying people's lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.
Top Benefits
About the role
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Job ID: 268493
Store Name/Number: ON-Conestoga (0872)
Address: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
You’ll love working here… As Services Manager, Stores, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the store.
- Beauty Studio Management. Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
- Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
- Training & Development. Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
- Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
- Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.
We’d love to hear from you if…
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
While at Sephora, you’ll enjoy…
- The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
- The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.
Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
About Sephora
At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora's own brand, Sephora Collection.
Beautifying people's lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.