The Guest Services Agent will provide a welcoming approach to all Capital One employees and visitors while efficiently managing reception areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.

Various duties to include: verifying identity, checking in and out any visitors and referring / escorting visitors to reception or meeting areas. The receptionist will be responsible for answering incoming calls, directing calls, as well as general office support with a variety of clerical tasks. Reports to the Regional Human Experiences Manager.

What You'll Do

• Greet / host / provide support for guests, visitors and employees
• Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable
• Point of contact for packages/deliveries
• Prepares packages and creates shipment labels
• Update phone lists
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Organizes and maintains reception / front desk areas
• Housekeeping Duties (i.e.: pick up and display newspapers, umbrellas, coffee machine maintenance, etc.)
• Maintain conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup
• Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms
• Assists with the coordination and scheduling of office/building maintenance activities
• Works collaboratively within the facility management team
• Anticipates and responds to Client’s needs and concerns
• Identifies potential risks and escalate, to ensure no incident or disruption to the Client’s operations
• Additional job duties, as requested

What We're Looking For

• High school diploma or general education degree (GED);
• 2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
• Proven skills with the ability to manage multiple priorities and deliver results in a fast paced environment.
• Track record of initiative, integrity and good judgement.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).

What’s In It For You

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being