Bilingual Customer Service Representative
About the role
Job Overview
We are seeking a motivated and enthusiastic Bilingual Customer Service Representative (English/French) to join our dynamic ServiceOntario team. The ideal candidate will be fluent in both English and French, enabling clear and effective communication with a diverse public. This front-line role is essential in delivering government services, supporting customers in completing documentation, and ensuring accurate processing of transactions. If you are passionate about public service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Deliver outstanding in-person customer service at the ServiceOntario public counter.
- Communicate effectively in both English and French to ensure all customers receive clear assistance.
- Guide customers through government guidelines, directives, and procedures.
- Assist individuals in completing forms and documentation for personal and business services.
- Accurately process transactions in accordance with established policies and procedures.
- Maintain data integrity by updating electronic records and databases with precision.
- Collect, process, and verify payments for various services.
- Manage and maintain organized filing systems.
- Direct customers to appropriate resources and support channels for issue resolution.
Requirements
- Fluency in both English and French is required.
- Previous customer service experience in a high-volume or government setting is an asset.
- Strong communication and interpersonal skills with the ability to explain information clearly.
- Comfortable using computers and handling data entry with attention to detail.
- Demonstrated ability to follow structured processes and handle confidential information.
- Cash handling and basic financial transaction skills.
- Positive attitude, adaptability, and a strong commitment to public service.
Join us in making a difference by helping Ontarians access the services they rely on every day!
Job Types: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Schedule:
- Monday to Friday
Language:
- French (required)
Work Location: In person
About ServiceOntario
At ServiceOntario you can get your driver’s licence, plate stickers, health cards, birth certificates, register a birth and more.
Bilingual Customer Service Representative
About the role
Job Overview
We are seeking a motivated and enthusiastic Bilingual Customer Service Representative (English/French) to join our dynamic ServiceOntario team. The ideal candidate will be fluent in both English and French, enabling clear and effective communication with a diverse public. This front-line role is essential in delivering government services, supporting customers in completing documentation, and ensuring accurate processing of transactions. If you are passionate about public service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Deliver outstanding in-person customer service at the ServiceOntario public counter.
- Communicate effectively in both English and French to ensure all customers receive clear assistance.
- Guide customers through government guidelines, directives, and procedures.
- Assist individuals in completing forms and documentation for personal and business services.
- Accurately process transactions in accordance with established policies and procedures.
- Maintain data integrity by updating electronic records and databases with precision.
- Collect, process, and verify payments for various services.
- Manage and maintain organized filing systems.
- Direct customers to appropriate resources and support channels for issue resolution.
Requirements
- Fluency in both English and French is required.
- Previous customer service experience in a high-volume or government setting is an asset.
- Strong communication and interpersonal skills with the ability to explain information clearly.
- Comfortable using computers and handling data entry with attention to detail.
- Demonstrated ability to follow structured processes and handle confidential information.
- Cash handling and basic financial transaction skills.
- Positive attitude, adaptability, and a strong commitment to public service.
Join us in making a difference by helping Ontarians access the services they rely on every day!
Job Types: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Schedule:
- Monday to Friday
Language:
- French (required)
Work Location: In person
About ServiceOntario
At ServiceOntario you can get your driver’s licence, plate stickers, health cards, birth certificates, register a birth and more.