NTI Boilers Inc. is a manufacturer of residential and commercial heating equipment founded in Saint John, New Brunswick, Canada. With over 50 years in business, NTI has found success across North America, and is continuing to expand.

NTI Boilers Inc is part of Ariston Group, a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

As part of the Parts & Services Team, the Technical Support Specialist is a point of contact for technical heating system issues to clients and consistently delivers high-quality customer service.

The main responsibilities are:

• Provide customer support for technical heating system issues to clients via email and telephone.

• Diagnose and resolve product technical issues for customers.

• Provide technical expertise and troubleshooting to field technicians to help resolve heating equipment issues.

• Consistently deliver high-quality customer service to our clients.

• Assist engineering in the product development cycle.

• Assist with the product warranty processes.

• Assist with technical writing, issuing technical bulletins, and product manual updates.

• Perform other duties as required.

Qualifications:

• Strong interpersonal communication skills

• Great attitude

• Team player

• Technical and/or mechanical inclined and interested

• Speaking multiple languages is considered an asset

• Previous experience in customer service or in a call centre is considered an asset

• Interested in continuous learning

• Ability to listen effectively and respond professionally

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.