Retail Management - District Team Lead
About the role
- Create strategies to meet district sales objectives and ensures stores remain profitable
- Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
- Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
- Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
- Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
- To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
- To assist in arranging learning and training for all new retail hires in conjunction with HR Department
- To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
- To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
- Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
About Wireless DNA - Fido & Rogers Dealer
R&D company + High-end engineering at your immediate service
Our unique product socalled ENTROPY AUDITOR is designed ot organize the chaos and bring "BIG" results to mobile operators.
We help Mobile Operators to understand and detect their complex network problems using BIG DATA combined with vast lessons learned repository in order to simplify operational processes, and improve KPIs.
As a result, your company will save significant costs and boost E2E customer experience.
You will also benefit of having a pool of engineers backing up local operations on demand.
www.wdna.com
Retail Management - District Team Lead
About the role
- Create strategies to meet district sales objectives and ensures stores remain profitable
- Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
- Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
- Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
- Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
- To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
- To assist in arranging learning and training for all new retail hires in conjunction with HR Department
- To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
- To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
- Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
About Wireless DNA - Fido & Rogers Dealer
R&D company + High-end engineering at your immediate service
Our unique product socalled ENTROPY AUDITOR is designed ot organize the chaos and bring "BIG" results to mobile operators.
We help Mobile Operators to understand and detect their complex network problems using BIG DATA combined with vast lessons learned repository in order to simplify operational processes, and improve KPIs.
As a result, your company will save significant costs and boost E2E customer experience.
You will also benefit of having a pool of engineers backing up local operations on demand.
www.wdna.com