Overnight Front Desk Agent
Top Benefits
About the role
Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Overnight Front Desk Agent
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As an Overnight Front Desk Agent, you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!
This is a full-time, permanent role, beginning in July 2025.
Starting Pay Rate: $23.50 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $27.90.
Job Duties Include:
-
Greet, check in and settle guest accounts while ensuring all service standards are followed
-
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
-
Conduct Night Audit Procedures
-
Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
-
Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
-
Assist guests regarding hotel facilities in an informative and helpful way
-
Drive rate through up-selling room brands
Qualifications
- Previous Night Auditor experience an asset
- Previous experience in Front Desk
- Previous Property Management System (PMS) experience an asset
- Excellent knowledge of Micros-Opera Property Manager, word and excel
- Experience dealing with guest recovery
Job Perks & Benefits:
-
Subsidized staff accommodation provided
-
Complimentary meal in our staff cafeteria per shift
-
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
-
Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
Overnight Front Desk Agent
Top Benefits
About the role
Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Overnight Front Desk Agent
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As an Overnight Front Desk Agent, you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!
This is a full-time, permanent role, beginning in July 2025.
Starting Pay Rate: $23.50 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $27.90.
Job Duties Include:
-
Greet, check in and settle guest accounts while ensuring all service standards are followed
-
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
-
Conduct Night Audit Procedures
-
Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
-
Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
-
Assist guests regarding hotel facilities in an informative and helpful way
-
Drive rate through up-selling room brands
Qualifications
- Previous Night Auditor experience an asset
- Previous experience in Front Desk
- Previous Property Management System (PMS) experience an asset
- Excellent knowledge of Micros-Opera Property Manager, word and excel
- Experience dealing with guest recovery
Job Perks & Benefits:
-
Subsidized staff accommodation provided
-
Complimentary meal in our staff cafeteria per shift
-
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
-
Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.