We are looking for a Guest Service Administrator with exceptional customer service and interpersonal skills, a superb multi-tasker with the ability to pick up new skills quickly and demonstrates a great work ethic!

The ideal candidate must be available to work weekends (Saturday and Sunday) and an evening weekday shift (Friday) at 25-30 hrs per week to meet the clinic's operation needs. A strong command of the English language is mandatory as well as a friendly demeanor as this is a very client-facing role. They MUST have at least 5+ years working experience in the customer service industry- preference will be given to candidates who have had reception/front desk experience in a spa or clinic setting but it is not required as thorough training will be provided to the right candidate who demonstrates a willingness to learn.

CLINIC HOURS:

· Monday to Friday : 9am - 9pm

· Saturday : 9am - 5pm

· Sunday : 9am- 5pm

RESPONSIBILITIES

· Provide outstanding client service; answering telephone calls and booking appointments

· Welcome clients by greeting and orienting them to the clinic upon arrival

· Maintain a working knowledge of all Massage Addict services

· Provide administrative support to the clinic; forms and documentation for new and existing clients

· Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms (vacuuming, mopping, and laundry)

REQUIREMENTS & QUALIFICATIONS

· 5+ years of experience within a service oriented environment with a focus on administration and providing a high level of client service/satisfaction

· Superior verbal communication and telephone skills

· Professional, good energy, calm, patient and friendly with great people skills

· Excellent organization and multitasking skills and the ability to work in a fast-paced environment

· Proficient in Microsoft Office applications; spreadsheet, word processing and calendar management

If you meet our requirements and have related experience, talent and are looking to work in an upbeat positive work environment then Massage Addict is the place for you!

*****We thank all applicants but only those qualified will be contacted***

**References Required**

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Expected hours: 25 – 35 per week

Additional pay:

• Commission pay

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Weekends only

Education:

• Secondary School (required)

Experience:

• administrative assistant: 5 years (preferred)

Language:

• English (required)

Work Location: In person

Application deadline: 2024-09-15