About the role
Working as a part of STAN’s Customer Success Team, the Manager of Customer Onboarding will be responsible for guiding Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.
We believe that properties can be managed autonomously. Do you? 🏡
STAN is the first AI assistant for residential property managers. STAN was launched in 2019 by two former property management executives who spent 13 years working for North America’s largest management company. STAN is growing quickly and is already the largest A.I. assistant in the industry. We offer multiple AI products to serve our clients, from our flagship omnichannel AI assistant to numerous AI add-ons for property managers.
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more !
What You Will Do:
- Become a STAN AI, technical product expert.
- Manage a team of Onboarding Specialists to ensure the successful setup and launch of new customers.
- Responsible for managing all assigned customer onboardings and ensuring the successful launch of STAN AI across their real estate portfolio.
- Provide detailed account walkthroughs and assist many new STAN customers with their AI Deployment.
- Lead successful kick-off calls, to communicate account setup requirements and expectations with key stakeholders.
- Educate customers on STAN’s suite of tools, capabilities, and best practices to simplify adoption and align expectations
- Monitor setup progress on accounts, identify potential risks, and guide next steps.
- Resolve conflicts and provide technical solutions to customers in a timely manner.
- Work cross-functionally with Sales, Success Managers, Assistant Review, and Development teams to deliver world-class client experiences.
- Become the internal voice of the customer at STAN, driving our client's needs forward.
- Develop a deep understanding of customers' business and operational objectives.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
- Other duties as determined by management and/or direct supervisors
Requirements:
- Excellent outgoing communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Analytical and creative in finding solutions for customers.
- Relevant Bachelors Degree or equivalent experience.
- Strong negotiation skills, with the ability to expectation set with customers.
*PLEASE NOTE, THIS IS A FULL TIME IN OFFICE ROLE. OUR OFFICE IS AT 111 GORDON BAKER RD IN NORTH YORK. APPLICANTS SHOULD ONLY APPLY IF THEY ARE COMFORTABLE WITH AN IN PERSON WORKPLACE*
Thank you!
-The STAN Team
About STAN AI
𝗦𝗧𝗔𝗡 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁. Already in action across the industry, STAN uses advanced artificial intelligence to provide instant, 24/7 responses via text, email, voice and web chat. By handling routine inquiries, STAN empowers community and property managers to focus on high-priority tasks while ensuring homeowners and residents receive seamless support.
Launched in 2019 by two property management veterans with over 20 years of experience at North America’s largest management company, STAN was created to tackle real-world challenges faced by CAMs and HOAs.
Recognized for its impact and innovation, STAN is an award-winning platform celebrated by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada and the Waterloo Accelerator Centre. 𝗪𝗶𝘁𝗵 𝗦𝗧𝗔𝗡, 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗵𝗼𝗿𝗶𝘇𝗼𝗻—𝗶𝘁’𝘀 𝗵𝗲𝗿𝗲.
About the role
Working as a part of STAN’s Customer Success Team, the Manager of Customer Onboarding will be responsible for guiding Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.
We believe that properties can be managed autonomously. Do you? 🏡
STAN is the first AI assistant for residential property managers. STAN was launched in 2019 by two former property management executives who spent 13 years working for North America’s largest management company. STAN is growing quickly and is already the largest A.I. assistant in the industry. We offer multiple AI products to serve our clients, from our flagship omnichannel AI assistant to numerous AI add-ons for property managers.
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more !
What You Will Do:
- Become a STAN AI, technical product expert.
- Manage a team of Onboarding Specialists to ensure the successful setup and launch of new customers.
- Responsible for managing all assigned customer onboardings and ensuring the successful launch of STAN AI across their real estate portfolio.
- Provide detailed account walkthroughs and assist many new STAN customers with their AI Deployment.
- Lead successful kick-off calls, to communicate account setup requirements and expectations with key stakeholders.
- Educate customers on STAN’s suite of tools, capabilities, and best practices to simplify adoption and align expectations
- Monitor setup progress on accounts, identify potential risks, and guide next steps.
- Resolve conflicts and provide technical solutions to customers in a timely manner.
- Work cross-functionally with Sales, Success Managers, Assistant Review, and Development teams to deliver world-class client experiences.
- Become the internal voice of the customer at STAN, driving our client's needs forward.
- Develop a deep understanding of customers' business and operational objectives.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
- Other duties as determined by management and/or direct supervisors
Requirements:
- Excellent outgoing communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Analytical and creative in finding solutions for customers.
- Relevant Bachelors Degree or equivalent experience.
- Strong negotiation skills, with the ability to expectation set with customers.
*PLEASE NOTE, THIS IS A FULL TIME IN OFFICE ROLE. OUR OFFICE IS AT 111 GORDON BAKER RD IN NORTH YORK. APPLICANTS SHOULD ONLY APPLY IF THEY ARE COMFORTABLE WITH AN IN PERSON WORKPLACE*
Thank you!
-The STAN Team
About STAN AI
𝗦𝗧𝗔𝗡 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁. Already in action across the industry, STAN uses advanced artificial intelligence to provide instant, 24/7 responses via text, email, voice and web chat. By handling routine inquiries, STAN empowers community and property managers to focus on high-priority tasks while ensuring homeowners and residents receive seamless support.
Launched in 2019 by two property management veterans with over 20 years of experience at North America’s largest management company, STAN was created to tackle real-world challenges faced by CAMs and HOAs.
Recognized for its impact and innovation, STAN is an award-winning platform celebrated by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada and the Waterloo Accelerator Centre. 𝗪𝗶𝘁𝗵 𝗦𝗧𝗔𝗡, 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗵𝗼𝗿𝗶𝘇𝗼𝗻—𝗶𝘁’𝘀 𝗵𝗲𝗿𝗲.