Job Title

Technology Adoption Specialist

Vacancy No

VN8374

Company Name

Compugen Inc

Work Location

Any location Canada

Base Pay Range

$55000-$65000 Annually *range is not inclusive of variable compensation (if applicable).

Job Details

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
As a Technology Adoption Specialist aligned to Compugen’s Cisco practice, your mission is to ensure customers realize the full value of their Cisco technology investments. You will work closely with customers, internal teams, and Cisco partners to guide customers through their lifecycle journey—driving adoption, business outcome achievement, and retention.
Reporting to the Director, Technology Adoption, you will execute standardized customer engagement practices based on Cisco’s **Land, Adopt, Expand, Renew (LAER)** model, focusing on business outcomes, adoption milestones, and customer health.
Key Responsibilities:

• Manage a portfolio of Cisco customers with Enterprise Agreements and guide them through their lifecycle journey—from onboarding and adoption to renewal.

• Partner with customers to create and drive Customer Success Plans (CSPs) that align technology usage to measurable business outcomes.

• Conduct regular success reviews to review consumption, assess progress, adjust goals, and reinforce the value delivered.

• Drive adoption and consumption of Cisco software, solutions, and services (e.g., Success Tracks, EA, DNA, Meraki, Security, Webex).

• Leverage usage analytics and telemetry (e.g., CX Cloud, LCI) to proactively identify gaps, accelerate time-to-value, and mitigate risk.

• Facilitate workshops, demos, or use case development to help customers operationalize key features and capabilities.

• Act as the voice of the customer internally, ensuring their needs are addressed and their feedback informs future offerings.

• Collaborate with Sales and Renewals teams to ensure timely and smooth renewals, demonstrating realized value.

• Work closely with Compugen’s Sales, Pre-Sales, Professional Services, and Support teams to align engagement around customer goals.

• Engage with Cisco’s Partner Success Managers (PSMs) to ensure coordinated lifecycle delivery.

• Support lifecycle incentive (LCI) execution and documentation as required.

Skills & Qualifications:

• 2–5 years of experience in Customer Success, Account Management, or Post-Sales roles in the IT or technology services industry.

• Familiarity with Cisco software and lifecycle solutions (e.g., Success Tracks, EA, CX Cloud) is highly desirable.

• Cisco CX certification is highly desirable.

• Ability to communicate effectively with both business and technical stakeholders.

• Strong problem-solving skills, with the ability to translate business goals into technology adoption strategies.

• Proven track record of driving product or service adoption and increasing customer satisfaction.

• Organized, data-driven, and comfortable using tools to manage customer health, KPIs, and action plans.

• A collaborative team player who thrives in a customer-first, outcome-focused culture.

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.