Service Advisor – Front Counter + Shop Support
Top Benefits
About the role
Be the Go-To. Not Just the Front Desk.
We’re Trail Tire Vernon — part of a growing, independent group of tire and mechanical service locations across the Okanagan. We’re not looking for a “salesperson” or a “tire tech.” We’re hiring a structured, reliable, customer-focused problem solver who can own the front counter and support the shop when needed.
If you're experienced in automotive service or tire sales, and you’re the type who wants to know the whole business, not just your lane — we’re hiring.
About the Role
This is a hybrid position — part Service Advisor, part Shop Support, and fully essential to how we operate.
You will:
- Greet customers, write quotes, and explain recommended services clearly
- Price out mechanical and tire jobs with accuracy and speed
- Help schedule jobs, balance technician workflow, and communicate updates
- Assist in the shop when needed — could be tire changes, oil services, mechanical support, tire warehouse, yard cleanup, or facility upkeep
- Maintain a clean, professional, and efficient front-end operation
Your primary responsibility is the front counter, but you’ll be expected to step in where needed to keep the business running efficiently — especially during slower customer-facing periods or seasonal peaks.
You’re a Fit If You…
- Have 1+ year experience in a dealership, tire shop, or mechanical service environment
- Understand tire sizing, brake jobs, suspension basics, and how to speak about them with customers
- Communicate clearly, confidently, and calmly — even when it’s busy
- Like structure, checklists, and repeatable processes — you’re steady, not disorganized
- Are comfortable with both computer systems and hands-on work in the shop
- Want a long-term role in a growing business, with leadership potential down the road
- Can work full-time, including rotating Saturdays and seasonal overtime
Compensation & Benefits
- $26–30/hour starting (based on experience)
- Career growth and advancement potential as our group expands
- Supportive, family-owned culture with a 50+ year legacy in the community
About Us
Trail Tire Vernon is part of a four-location group in the Okanagan Valley. We service passenger vehicles, light trucks, commercial fleets, and everything in between — with a relentless focus on quality, safety, and exceptional service.
We're growing, and we’re building a team of professionals who can grow with us.
Apply Now
Bring your resume in person or send it online. We’re hiring immediately for the right candidate.
Make this your career move — not just your next job.
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
Application deadline: 2025-07-31
Expected start date: 2025-09-02
Service Advisor – Front Counter + Shop Support
Top Benefits
About the role
Be the Go-To. Not Just the Front Desk.
We’re Trail Tire Vernon — part of a growing, independent group of tire and mechanical service locations across the Okanagan. We’re not looking for a “salesperson” or a “tire tech.” We’re hiring a structured, reliable, customer-focused problem solver who can own the front counter and support the shop when needed.
If you're experienced in automotive service or tire sales, and you’re the type who wants to know the whole business, not just your lane — we’re hiring.
About the Role
This is a hybrid position — part Service Advisor, part Shop Support, and fully essential to how we operate.
You will:
- Greet customers, write quotes, and explain recommended services clearly
- Price out mechanical and tire jobs with accuracy and speed
- Help schedule jobs, balance technician workflow, and communicate updates
- Assist in the shop when needed — could be tire changes, oil services, mechanical support, tire warehouse, yard cleanup, or facility upkeep
- Maintain a clean, professional, and efficient front-end operation
Your primary responsibility is the front counter, but you’ll be expected to step in where needed to keep the business running efficiently — especially during slower customer-facing periods or seasonal peaks.
You’re a Fit If You…
- Have 1+ year experience in a dealership, tire shop, or mechanical service environment
- Understand tire sizing, brake jobs, suspension basics, and how to speak about them with customers
- Communicate clearly, confidently, and calmly — even when it’s busy
- Like structure, checklists, and repeatable processes — you’re steady, not disorganized
- Are comfortable with both computer systems and hands-on work in the shop
- Want a long-term role in a growing business, with leadership potential down the road
- Can work full-time, including rotating Saturdays and seasonal overtime
Compensation & Benefits
- $26–30/hour starting (based on experience)
- Career growth and advancement potential as our group expands
- Supportive, family-owned culture with a 50+ year legacy in the community
About Us
Trail Tire Vernon is part of a four-location group in the Okanagan Valley. We service passenger vehicles, light trucks, commercial fleets, and everything in between — with a relentless focus on quality, safety, and exceptional service.
We're growing, and we’re building a team of professionals who can grow with us.
Apply Now
Bring your resume in person or send it online. We’re hiring immediately for the right candidate.
Make this your career move — not just your next job.
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
Application deadline: 2025-07-31
Expected start date: 2025-09-02