Bilingual Customer Care Representative - Contract
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting directly to the Manager, Customer Care the Customer Care Representative (CCR) will act as a second point of contact for customers who express dissatisfaction and the intention to close their account. The CCR will be responsible for diligently working to retain the customer account by resolving outstanding concerns and issues. They will accomplish this by providing “best in class” customer service, educating the customer on Superior Propane’s processes and product offerings, answering general sales inquiries and providing updated product and/or pricing information and special offers. In addition, the CCR will reach out to our customers who have completed a customer satisfaction survey to discuss their feedback and resolve any concerns.
What you'll do:
- Provide “best in class” customer service by consistently applying and leveraging developed procedures and processes to effectively resolve issues and retain customers.
- Actively listen to the customer’s concerns and work in a positive manner to defuse the situation.
- Evaluate the profitability and status of accounts. Achieve a win-win situation by resolving the issue and/or negotiating account, product and service offerings to save the account, while also ensuring that it remains profitable on a forward basis.
- Achieve a pre-determined retention target when responding to customers’ requests to close their account.
- Process and complete the accurate and timely closure of customer accounts.
- Participate in continuous improvement initiatives.
- Perform other duties, as required.
What you bring:
- Minimum grade 12 education with a minimum of one (1) year relevant experience; prior experience in customer service, sales and/or accounting is preferred.
- A post secondary education would be considered an asset.
- Exceptional customer service skills that are supported by strong oral communication skills.
- Good communication skills, both oral and written.
- Passion for finding solutions and providing the best possible customer experience
- Attention to detail required, to ensure accuracy on all customer-related information.
- Computer literate; specifically, Microsoft Outlook and Excel are required.
- Fluency in French/English, both written and verbal is required.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Bilingual Customer Care Representative - Contract
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting directly to the Manager, Customer Care the Customer Care Representative (CCR) will act as a second point of contact for customers who express dissatisfaction and the intention to close their account. The CCR will be responsible for diligently working to retain the customer account by resolving outstanding concerns and issues. They will accomplish this by providing “best in class” customer service, educating the customer on Superior Propane’s processes and product offerings, answering general sales inquiries and providing updated product and/or pricing information and special offers. In addition, the CCR will reach out to our customers who have completed a customer satisfaction survey to discuss their feedback and resolve any concerns.
What you'll do:
- Provide “best in class” customer service by consistently applying and leveraging developed procedures and processes to effectively resolve issues and retain customers.
- Actively listen to the customer’s concerns and work in a positive manner to defuse the situation.
- Evaluate the profitability and status of accounts. Achieve a win-win situation by resolving the issue and/or negotiating account, product and service offerings to save the account, while also ensuring that it remains profitable on a forward basis.
- Achieve a pre-determined retention target when responding to customers’ requests to close their account.
- Process and complete the accurate and timely closure of customer accounts.
- Participate in continuous improvement initiatives.
- Perform other duties, as required.
What you bring:
- Minimum grade 12 education with a minimum of one (1) year relevant experience; prior experience in customer service, sales and/or accounting is preferred.
- A post secondary education would be considered an asset.
- Exceptional customer service skills that are supported by strong oral communication skills.
- Good communication skills, both oral and written.
- Passion for finding solutions and providing the best possible customer experience
- Attention to detail required, to ensure accuracy on all customer-related information.
- Computer literate; specifically, Microsoft Outlook and Excel are required.
- Fluency in French/English, both written and verbal is required.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.