Top Benefits
About the role
Division
Homelessness Services & Community Engagement
Important Notices & Amendments
Shift Schedule: will be scheduled days, afternoons, nights, weekends and holidays in a 24/7/365 environment - with 8 hour shifts
Important Notices & Amendments
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.
Important Notices & Amendments
Bridge housing is a service that supports an intensive shorter-term accommodation, that fills the gap between staying in a shelter or staying outdoors. When the individual can secure safe and appropriate housing connections are made to address the specific service and support needs of the individual.
Temporary Duration
Approximate Duration: 4 - 6 months
About Us
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.
Don’t have every qualification?
You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.
Job Description
JOB SUMMARY
Reporting to the Supervisor, Homelessness Services, the Shelter Custodian maintains the building and grounds surrounding the Shelter location through janitorial and housekeeping. Responsible for the cleaning duties to ensure the Shelter remains clean, and sanitized. The Shelter Custodian also supports staff with meal preparation, serving, and washing of dishes, equipment, and food preparation areas.
The Shelter operates 24/7/365, providing temporary shelter to individuals who are experiencing homelessness, including those that may be living with severe and chronic mental illnesses, addiction issues, and/or in recovery. Custodians work as part of a team that supports clients from a trauma-informed approach, ensuring hospitality, dignity, and respect during their stay at the Shelter Program.
QUALIFICATIONS
EDUCATION
- Completion of Grade 12 or equivalent combination of education, training, and experience
- Current certification in Cardiopulmonary Resuscitation (CPR) and First Aid
- Current Safe Food Handling Certificate
- Must complete WHMIS and Biohazard Spill Response training; previous training/certification is preferred
- Naloxone certification, Trauma-Informed approaches, and Nonviolent Crisis Intervention training are assets
KNOWLEDGE/EXPERIENCE
- Minimum of 1-3 months experience in commercial cleaning, janitorial or housekeeping in a shelter, congregate care, institutional environment, or similar setting
- Experience working with homeless or other vulnerable populations is an asset
- Knowledge of client-centred, trauma-informed approaches, harm-reduction practices, and Housing First principles are assets
- Knowledge of client safety issues and ability to apply client safety practices
SKILLS
- Must possess working knowledge of commercial cleaning equipment and tools
- Good computer skills to complete computerized work orders, word processing, and email (Microsoft Office)
- Must be able to work without direct supervision
- Excellent verbal & written communication and customer service skills, and strong interpersonal skills to build relationships with clients
- Well organized and good time management skills and acceptable pace to meet schedules
- High standards of cleanliness, quality, and organization of supplies and equipment
SPECIAL CONDITIONS
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Vulnerable Sector Records Check
- A valid driver’s license and reliable transportation is an asset
- Naloxone certification and Nonviolent Crisis Intervention training within 3 months of hire is required
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:
- Email: myhr@niagararegion.ca
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.
Top Benefits
About the role
Division
Homelessness Services & Community Engagement
Important Notices & Amendments
Shift Schedule: will be scheduled days, afternoons, nights, weekends and holidays in a 24/7/365 environment - with 8 hour shifts
Important Notices & Amendments
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.
Important Notices & Amendments
Bridge housing is a service that supports an intensive shorter-term accommodation, that fills the gap between staying in a shelter or staying outdoors. When the individual can secure safe and appropriate housing connections are made to address the specific service and support needs of the individual.
Temporary Duration
Approximate Duration: 4 - 6 months
About Us
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.
Don’t have every qualification?
You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.
Job Description
JOB SUMMARY
Reporting to the Supervisor, Homelessness Services, the Shelter Custodian maintains the building and grounds surrounding the Shelter location through janitorial and housekeeping. Responsible for the cleaning duties to ensure the Shelter remains clean, and sanitized. The Shelter Custodian also supports staff with meal preparation, serving, and washing of dishes, equipment, and food preparation areas.
The Shelter operates 24/7/365, providing temporary shelter to individuals who are experiencing homelessness, including those that may be living with severe and chronic mental illnesses, addiction issues, and/or in recovery. Custodians work as part of a team that supports clients from a trauma-informed approach, ensuring hospitality, dignity, and respect during their stay at the Shelter Program.
QUALIFICATIONS
EDUCATION
- Completion of Grade 12 or equivalent combination of education, training, and experience
- Current certification in Cardiopulmonary Resuscitation (CPR) and First Aid
- Current Safe Food Handling Certificate
- Must complete WHMIS and Biohazard Spill Response training; previous training/certification is preferred
- Naloxone certification, Trauma-Informed approaches, and Nonviolent Crisis Intervention training are assets
KNOWLEDGE/EXPERIENCE
- Minimum of 1-3 months experience in commercial cleaning, janitorial or housekeeping in a shelter, congregate care, institutional environment, or similar setting
- Experience working with homeless or other vulnerable populations is an asset
- Knowledge of client-centred, trauma-informed approaches, harm-reduction practices, and Housing First principles are assets
- Knowledge of client safety issues and ability to apply client safety practices
SKILLS
- Must possess working knowledge of commercial cleaning equipment and tools
- Good computer skills to complete computerized work orders, word processing, and email (Microsoft Office)
- Must be able to work without direct supervision
- Excellent verbal & written communication and customer service skills, and strong interpersonal skills to build relationships with clients
- Well organized and good time management skills and acceptable pace to meet schedules
- High standards of cleanliness, quality, and organization of supplies and equipment
SPECIAL CONDITIONS
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Vulnerable Sector Records Check
- A valid driver’s license and reliable transportation is an asset
- Naloxone certification and Nonviolent Crisis Intervention training within 3 months of hire is required
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:
- Email: myhr@niagararegion.ca
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.