Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities . Join us on our journey to build a sustainable future, together.

Are you passionate about customer service and eager to kickstart your career at Walker Industries? Do you thrive in a collaborative team environment and enjoy problem-solving? If you're looking for a rewarding role with the opportunity for growth, this could be the perfect position for you!

About the Job

In this dynamic role, you'll work closely with the Director of Business Development and the Sales team, supporting customer relations and ensuring smooth sales operations. Your key tasks will involve handling customer inquiries, preparing reports, managing quotes, and providing administrative support to help the Sales department run efficiently.

What You’ll Be Doing

• Work with the Sales Analyst to adjust prices based on cost changes
• Collaborate with the Director of Business Development and Engineering Team and prepare customer letters to be disseminated to the sales team or the customers.
• Prepare reports including customer reports, sales variance reports, sales revenue and margin reports for sales team commissions and bonuses.
• Work with account managers to gather information, prepare customer quotes, and follow up with signed agreements.
• Work with sales and operations to help reconcile any invoice, AR, or customer related issues.
• Coordinate with the Quality Manager to resolve any customer complaints efficiently.
• Handle customer inquiries and ensure that their concerns are addressed quickly and effectively.
• Help the Director of Business Development and Engineering Team and the sales team in coordinating and preparing Request for Quotation or Request for Proposal to ensure timely submission.

Here’s What You Need

• A College or University degree (or equivalent experience in a related field).
• A valid G Registration Ontario Driver’s Licence in good standing is required.
• Strong customer service, interpersonal, and communication skills to foster positive relationships with customers and team members.
• Attention to detail: Ability to ensure work is thorough, accurate, and well-organized.
• Excellent oral and written communication skills for clear and effective information sharing.

What’s in it for you

• You become part of a team you can count on
• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• Flexible work policies and strong work-life balance
• Give back to our communities with two paid volunteer days annually and opportunities to become involved in events

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we’d love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.

If you're enthusiastic about customer service and looking for a chance to develop your skills in a growing industry, we encourage you to apply! Let's make a difference together.

Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.