Top Benefits
About the role
This position is covered under the HEABC wage levelling. Please note the wage is currently being adjusted and topped up by the government and the displayed wage is therefore reflective of such initiative.
Position/Shifts: Casual - 8:00am-4:00pm or 3:00pm-7:00pm (weekend availability a must)
About Us
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.
About the Role
The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.
Responsibilities
Include but not limited to:
- Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
- Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
- Organizes and maintains all functions of the reception desk including light housekeeping duties.
- Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
- Takes appropriate messages when necessary.
- Books appointments and meeting rooms for various managers.
- Follows policies and procedures of the community.
- When possible support other departments in an administrative capacity which could include scheduling.
- Attends and participates in community and education programs.
- Performs other related duties as required.
Qualifications and Skills:
- Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
- First Aid with CPR as applicable.
- Ability to plan, organize and prioritize with multiple critical timelines.
- Ability to work independently and in cooperation with others.
- Computer literate with intermediate to advanced Excel and Word.
- Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
- Ability to read, write and speak English proficiently and understand verbal and written instructions.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.
West Coast Seniors Housing Management is an equal opportunity employer.
About Retirement Concepts
Proudly managed by West Coast Seniors Housing Management, Retirement Concepts started with just 55 residents in 1988. The company now has nearly 3000 residents residing in 19 communities in British Columbia. From Independent Living to Assisted Living and Residential Care, Retirement Concepts offers a variety of housing options for seniors.
As a leader in the field of retirement homes for seniors, Retirement Concepts has developed a philosophy that is ‘resident focused’. We believe our employees are our strength. We are fortunate to have on our team, wonderful people who are compassionate, caring and highly professional. Everyone has a role, and ultimately their only goal is looking after our residents, ensuring their safety, and making sure they and their families feel confident in us.
Working for Retirement Concepts means meaningful employment with; •an industry leader •a dynamic and forward-looking innovator •a stable family owned and BC-based community partner.
We are proud of our reputation as being an innovative and growth-orientated employer of choice. For our employees this means opportunities for learning and career development as we continue to expand our operations. We also favour internal promotion wherever possible.
Top Benefits
About the role
This position is covered under the HEABC wage levelling. Please note the wage is currently being adjusted and topped up by the government and the displayed wage is therefore reflective of such initiative.
Position/Shifts: Casual - 8:00am-4:00pm or 3:00pm-7:00pm (weekend availability a must)
About Us
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.
About the Role
The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.
Responsibilities
Include but not limited to:
- Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
- Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
- Organizes and maintains all functions of the reception desk including light housekeeping duties.
- Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
- Takes appropriate messages when necessary.
- Books appointments and meeting rooms for various managers.
- Follows policies and procedures of the community.
- When possible support other departments in an administrative capacity which could include scheduling.
- Attends and participates in community and education programs.
- Performs other related duties as required.
Qualifications and Skills:
- Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
- First Aid with CPR as applicable.
- Ability to plan, organize and prioritize with multiple critical timelines.
- Ability to work independently and in cooperation with others.
- Computer literate with intermediate to advanced Excel and Word.
- Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
- Ability to read, write and speak English proficiently and understand verbal and written instructions.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.
West Coast Seniors Housing Management is an equal opportunity employer.
About Retirement Concepts
Proudly managed by West Coast Seniors Housing Management, Retirement Concepts started with just 55 residents in 1988. The company now has nearly 3000 residents residing in 19 communities in British Columbia. From Independent Living to Assisted Living and Residential Care, Retirement Concepts offers a variety of housing options for seniors.
As a leader in the field of retirement homes for seniors, Retirement Concepts has developed a philosophy that is ‘resident focused’. We believe our employees are our strength. We are fortunate to have on our team, wonderful people who are compassionate, caring and highly professional. Everyone has a role, and ultimately their only goal is looking after our residents, ensuring their safety, and making sure they and their families feel confident in us.
Working for Retirement Concepts means meaningful employment with; •an industry leader •a dynamic and forward-looking innovator •a stable family owned and BC-based community partner.
We are proud of our reputation as being an innovative and growth-orientated employer of choice. For our employees this means opportunities for learning and career development as we continue to expand our operations. We also favour internal promotion wherever possible.