Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence

Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for a Senior Casualty Specialist to join our west casualty team to handle moderate-complex casualty claims involving home/auto/general liability policies, in addition to D&O claims.

The Senior Casualty Specialist’s role is to provide excellent customer service, investigate, evaluate, negotiate, and settle casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity, proactive litigation strategies and expense management.

The successful candidate will thrive within a high-performance culture, readily accept new challenges, and continually improve their knowledge and skills and will also serve as a mentor to their colleagues while displaying a strong technical ability.

What you’ll do:

• Interpret and confirm insurance coverage,
• Investigate, evaluate, and settle moderate-complex auto/general liability casualty claims with claimants or their representatives,
• Direct and manage file investigations and utilize vendors, on as needed basis,
• Ensure file reserves are timely and accurate,
• Proactively manage communication with our customers and stakeholders, which includes providing instructions to Defense Counsel,
• Attend Mediations as required,
• Clearly document and summarize file activity,
• Understand and support Aviva’s claim procedures and guidelines,
• Regular and proactive reviews of file strategy plans,

What you’ll bring:

• 10+ years of experience handling casualty auto/general liability claims,
• University degree or equivalent,
• CIP or working towards CIP,
• Bilingual French and English is a strong asset,
• Ability to work independently and effectively in a fast-paced environment,
• Strong working knowledge of personal and commercial casualty liability claims,
• Exceptional written and oral communication skills,
• Well-developed organizational skills,
• Adaptability, flexibility and integrity,
• Committed team player with a positive outlook.
• Ability to work in hybrid work environment.

What You’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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