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Assistant Store Manager

QE HOME5 days ago
Markham, ON
Senior Level
full_time

Top Benefits

Competitive salary – final compensation based on experience and skills
Extended health and dental benefits for those working 28+ hours
Employee discount program

About the role

Come Work With Us!

Join QE Home's vibrant retail team and help shape the customer experience in one of Canada’s most beloved home décor destinations. As an Assistant Store Manager, you’ll support the Store Manager in driving store performance, inspiring your team, and delivering exceptional customer service. Your leadership will play a vital role in creating a warm, welcoming environment that reflects our brand’s commitment to comfort, style, and quality.

What You’ll Be Working On

  • Supporting the Store Manager in daily operations, including sales, merchandising, team leadership, and customer experience.

  • Providing coaching and feedback to team members to help them meet performance goals and grow professionally.

  • Fostering a positive and inclusive work environment that aligns with QE Home’s values.

  • Meeting or exceeding
    daily, weekly, and monthly sales targets.

  • Leading by example on the sales floor, delivering exceptional service and product knowledge.

  • Ensuring visual merchandising standards are consistently met and exceeded.

  • Helping recruit, train, and onboard new team members.

  • Assisting in inventory management and loss prevention initiatives.

  • Stepping into the Store Manager role in their absence to ensure operational continuity.

The Physical Side of the Role

  • Ability to stand for up to 8 hours.

  • Ability to lift or carry up to 50 lbs.

  • Ability to shift, push, reach, stretch, twist, bend, pull or maneuver weight over 50 lbs. to fold, stock and build or display merchandise. In addition, you may be required to change beds, including moving a mattress to put on a bed skirt.

  • Comfortable climbing ladders for merchandising and stock.

What Will Set You Up for Success

  • 2+ years of retail experience, with at least 1-2 years in a supervisory role.

  • A strong passion for home décor, design, and creating beautiful spaces.

  • Ability to coach, motivate, and inspire a diverse team.

  • Clear and confident communication skills, both verbal and written.

  • Experience using POS systems and working in a fast-paced retail setting.

  • Strong organizational and operational skills.

  • A hands-on leadership style.

  • Fluency in Mandarin and Cantonese is a strong asset.

What You’ll Need to Thrive Here

  • Enthusiastic, team-oriented, and adaptable.

  • Customer-focused with a solution-oriented mindset.

  • A self-starter who takes initiative and leads with positivity.

  • Comfortable balancing operational tasks with a customer-first mentality.

  • Committed to continuous learning and professional growth.

  • Open availability including days, evenings, weekends, and holidays.

How We Invest in You

  • Competitive salary – final compensation based on experience and skills.

  • Extended health and dental benefits for those working 28+ hours.

  • Employee discount program.

  • Employee & Family Assistance Program (EFAP).

  • Online training program and leadership development support.

  • Receive a free set of sheets upon completing our QE Home University training program.

  • Referral bonus program (up to $300).

Let’s Grow Together

At QE Home, we welcome unique paths and diverse experiences. If you're excited about this opportunity, even if you don’t meet every single requirement, we encourage you to apply. We’re committed to creating an inclusive and accessible hiring process, and we’re here to support you every step of the way.

About QE Home

QE Home is a proudly Canadian company designing beautiful, affordable bedding and home décor since 1992. With over 70 stores nationwide and a growing online presence, we’re passionate about helping our customers and our team feel truly at home.

About QE HOME

Retail
5001-10,000

We sleep better when you do!

QE Home opened its first store in Vancouver, British Columbia (we were called Quilts Etc. back then!) and 30 years later we’ve grown our store footprint to 77 stores across Canada. Though we’ve come a long way since our humble beginnings in 1992, we’re still proudly Canadian-owned and prouder still to be providing quality bedding to our customers, no matter their comfort preference, style, or budget.

Whether helping to redecorate a bedroom or determining which Canadian-crafted duvet suits a sleeper's needs, our employees are encouraged to share knowledge and build genuine connections. Our service promise is offering tailored solutions based on the unique needs of our diverse customer base – many of whom have been shopping with us for decades!

Recognized as Canada’s largest specialty retailer of bed linens and 2020 Most Innovative e-Commerce Brand (BigCommerce), our goal is to continue creating exceptional shopping experiences and better sleep for all.

We’re constantly improving and innovating our product offering, allowing us to bring our customers quality bedding and home décor. With in-house design teams devoted to researching the latest fabric technologies and fashion trends to create exclusive QE designs using sustainable textiles.

We celebrate and welcome diversity, inclusivity, authenticity, and passion – these values are what make QE Home Canada’s favourite bedding!