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Sales Support Manager

Sylvite8 days ago
Burlington, ON
Senior Level
full_time

Top Benefits

Reliable and consistent employment
Focus on work-life balance
Working environment that values well-being

About the role

Department: SSI Job Type: Full-time Date Posted: July 9, 2025

About Sylvite:

Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.

Job Responsibilities:

Management

  • SSI/SIC team leader, managing team schedules, time off requests and performance
  • Responsible to managing all facets of departments
  • Working directly with the Sales Director
  • Work with Finance team on yearly & monthly forecasts for the SSI/SIC division

Inventory Management

  • Coordinate with warehouse and logistics teams to track incoming and outgoing inventory
  • Monitor inventory levels to ensure product availability and avoid overstock/stockouts
  • Arrange and participate in inventory planning meetings and support forecasting efforts
  • Assist in scheduling and reconciling regular physical inventory counts
  • Investigate inventory discrepancies and follow up with the appropriate teams
  • Support accurate inventory record keeping and documentation for audits and internal reviews

Customer Liaison

  • Ownership of customer accounts and back up for all accounts, SIC & SSI
  • Receive orders from sales team and customers directly – by email, telephone and verbal via other departments – forward to correct staff personal for processing
  • Notify Customers of weekend, extended hours and any changes at the warehouses
  • Trouble shooter for resolving all inquiries, complaints, rail issues, and truck dispatching
  • Deal with all levels of supply chain, customers, suppliers, warehouse employees and STG

Vessel / Allocated Sales

  • Receive allocations and pricing from CEO & Sales Director
  • Forward purchasing requirements to Finance Administrator for processing
  • Notify Finance team, complete “Deal Sheet”, of financial commitments
  • Prepare Sales agreements and proforma invoices, sign off and forward to customers for customer signatures, requesting prepaid dollars
  • Key point person on Vessel communication. Manage all lines of communication from Vendor, Port Agent and Sylvite Staff

Additional Duties

  • Manage all aspects of SGN scales, from inquiries, invoicing, shipping, purchasing and website updates
  • Support team with month end reconciliation and close procedures
  • On Call during busy season, spring and fall fill
  • Year end file management and storage
  • Assist with audit requests

Education/Experience:

  • 3+ years in Agriculture or related industry
  • 2+years in a leadership role.
  • Proficiency in all Office Software, particularly Excel

Why Choose Sylvite?

  • Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
  • Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
  • Paid time off.
  • Casual dress code.
  • Training and development opportunities.

About Sylvite

Farming
201-500

Sylvite, Canada's largest independently owned fertilizer supplier, offers competitive solutions in the agriculture supply chain. We cover everything from full-service Ag retail, specialized fertilizers, and industrial material sourcing and handling to a strong transportation, warehousing, and logistics division. Our goal is to ensure a seamless product flow, effectively connecting agricultural production with efficient distribution.