United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.

• Family-friendly benefits package.

• Company matching group retirement savings plan.

• Paid vacation and sick time.

• Fleet vehicles and travel allowances.

• Support for relocations.

• Employee perks and discounts.

• Trades apprenticeships.

• Support for growth, training and education.

• Progressive flexible work arrangements.

• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

• Sustainable employment and growth.

Join Our Team as a Order Fulfillment Specialist at Epiroc!

Your Mission:

The Order Fulfillment Specialist will be an official resource for the Canadian Order
Fulfillment Team. This position will be responsible for Supply Chain related tasks such as
open order reporting to customers, investigating and analyzing to expedite where
required and working with regional and global colleagues to resolve late orders and order
issues.

Responsibilities:

Maintain good image of the Company and build good relations with
internal/external customers in handling their queries, complaints, etc.
 Recognize and respond to client’s needs by gathering and analyzing relevant data
to support calculated decision making, while improving supply chain efficiency
and documenting trends.
 Prepare recommendations and optimize data results where possible to improve
delivery expectations.
 Create and distribute open order reports to all impacted stakeholders. Reports
will include: SIFOT, status of all open orders, expected ship dates, expedites
where available and additional pertinent information.
 Coordinate with internal suppliers and colleagues for order inquiries, expedites
and issue resolution, including entering internal support tickets.
 Order management of assigned customer accounts including order follow-up and
order investigation.
 Expedite customer orders at customers request and whenever possible.
 Leading and participating in customer internal/external collaboration meetings.
 Handle difficult and challenging situations by phone/email in a courteous and
professional manner.
 Comply with the organization’s people management, environmental, health &
safety, recycling, sustainability efforts and quality assurance policies and
standards.
 Perform special duties and carry out special assignments, as required by lead
and/or supervisor, determined by business needs.

Your profile:

KNOWLEDGE /EDUCATION /EXPERIENCE:
 Supply chain experience: mining and/or construction experience is highly preferred.
Job Description Order Fulfillment Specialist
Most Recent Revision: June 26, 2025

SKILLS AND ABILITIES:
 Strong attention to detail and strategic thinking.
 Customer centricity focus and troubleshooting skills.
 Able to work well under pressure with independence.
 Tech savvy - can navigate multiple software systems and utilize company hardware
with ease.
 Proficiency in MS Office, especially: Excel, Word and Outlook is required.
 Exceptional analytical, conflict resolution, and objection handling skills.
 Customer centric with a teamwork mindset and focus.
 Positive attitude.
 Excellent interpersonal and customer service satisfaction skills.
 Exceptional verbal and written communication skills are required.

EXPERIENCE:
 5 years previous experience.
 Bilingualism is an asset, English and French.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com