Top Benefits
About the role
Status
Casual/On-call
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
Immediate
Salary
Per hour
Salary Grade
$34.32 - $37.32
Department
York Region -> Public Works -> Transit
Location
50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras, emergency call equipment, fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property, accidents, Mobility Plus incidents, etc.; monitoring the YRT/VIVA Rapidways in relation to safety, security, vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement, facilities, contractors, and Transit Management Systems for any major software or facility issues.
WHAT YOU'LL BE DOING
- Provides support to enforcement staff in the field, via radio and phone by supplying and verifying passenger information such as names, addresses, behaviour flags, past infractions, etc.
- Dispatches Enforcement staff to attend various calls for services including passenger behavior, property damage, issues of safety and security etc.
- Assists enforcement staff with details regarding local Municipal by-laws applicable to transit, the Criminal Code of Canada, and other related federal and provincial statutes.
- Monitors voice and text messages from conventional transit operational service contractors.
- Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions.
- Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues.
- Logs and records all calls, inquiries and dispatching activities into the central information system.
- Assigns, tracks, and controls all operational fleet vehicles to appropriate staff.
- Provides front line staff with accurate communications via public safety radio system.
- Assists Enforcement staff with investigating details to involving customer inquiries, issues, and concerns in accordance to operating procedures.
- Provides after hours coverage for the customer service call centre including customers who require mobility assistance.
- Performs other duties as assigned to meet Branch and Departmental objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of College diploma in Police Foundations, 911 and Emergency Services Communications or equivalent combination of education and experience.
- Minimum two (2) years dispatch and related customer service experience.
- Working knowledge of Federal and Provincial legislation and municipal by-laws related to transit enforcement.
- Satisfactory Police Criminal Background Check.
- Demonstrated excellent communication and interpersonal skills; and must be customer service oriented.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
- Computer literacy utilizing transit management systems technology and MS Office applications.
- Ability to maintain confidentiality and to exercise good judgement and discretion in dealing with personal information.
- Ability to work shifts, including nights, weekends and holidays as required.
Council Approval Date
Scheduled Weekly Hours
4 hour to 12 hour shifts
Scheduled Shifts
Operational Hours
Close Date
July 16, 2025
of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above. As an alternative, you can apply via e-mail to careers@york.ca .
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Top Benefits
About the role
Status
Casual/On-call
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
Immediate
Salary
Per hour
Salary Grade
$34.32 - $37.32
Department
York Region -> Public Works -> Transit
Location
50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras, emergency call equipment, fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property, accidents, Mobility Plus incidents, etc.; monitoring the YRT/VIVA Rapidways in relation to safety, security, vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement, facilities, contractors, and Transit Management Systems for any major software or facility issues.
WHAT YOU'LL BE DOING
- Provides support to enforcement staff in the field, via radio and phone by supplying and verifying passenger information such as names, addresses, behaviour flags, past infractions, etc.
- Dispatches Enforcement staff to attend various calls for services including passenger behavior, property damage, issues of safety and security etc.
- Assists enforcement staff with details regarding local Municipal by-laws applicable to transit, the Criminal Code of Canada, and other related federal and provincial statutes.
- Monitors voice and text messages from conventional transit operational service contractors.
- Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions.
- Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues.
- Logs and records all calls, inquiries and dispatching activities into the central information system.
- Assigns, tracks, and controls all operational fleet vehicles to appropriate staff.
- Provides front line staff with accurate communications via public safety radio system.
- Assists Enforcement staff with investigating details to involving customer inquiries, issues, and concerns in accordance to operating procedures.
- Provides after hours coverage for the customer service call centre including customers who require mobility assistance.
- Performs other duties as assigned to meet Branch and Departmental objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of College diploma in Police Foundations, 911 and Emergency Services Communications or equivalent combination of education and experience.
- Minimum two (2) years dispatch and related customer service experience.
- Working knowledge of Federal and Provincial legislation and municipal by-laws related to transit enforcement.
- Satisfactory Police Criminal Background Check.
- Demonstrated excellent communication and interpersonal skills; and must be customer service oriented.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
- Computer literacy utilizing transit management systems technology and MS Office applications.
- Ability to maintain confidentiality and to exercise good judgement and discretion in dealing with personal information.
- Ability to work shifts, including nights, weekends and holidays as required.
Council Approval Date
Scheduled Weekly Hours
4 hour to 12 hour shifts
Scheduled Shifts
Operational Hours
Close Date
July 16, 2025
of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above. As an alternative, you can apply via e-mail to careers@york.ca .
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.