About the role
The RBC Convention Centre Winnipeg is seeking a full-time Manager, Client Services to join our team.
About Us
Located in the heart of downtown Winnipeg, the RBC Convention Centre stands as the premier event facility. With the right space, creative expertise, and dedicated staff, we pride ourselves on delivering exceptional guest experiences! Join our team and be part of a dynamic and forward-thinking environment that thrives on creating outstanding events for every guest, every day.
Position Overview:
The Manager, Client Services will play a key leadership role in overseeing the end-to-end event planning process and ensuring the successful execution of events at the Centre. Reporting to the Director of Operations, this position is responsible for leading the Event Planning Department, acting as the senior liaison for elevated client communications, and championing guest service and recovery initiatives.
This role serves as a critical link between internal planning teams and operational departments, ensuring that all aspects of service delivery are aligned with client expectations and organizational standards. The manager will drive performance, maintain high levels of client satisfaction, and support the Centre’s overall strategic and operational goals through collaboration, leadership, and a commitment to service excellence
Primary Functions and Responsibilities
- Oversee the end-to-end event planning process, ensuring seamless communication and execution across all departments.
- Lead, mentor, and support a team of Event Coordinators to deliver a consistent, client-focused service experience.
- Represent the Centre as the senior point of contact for elevated client communication, and complex events.
- Drive the Guest Experience program, including survey analysis, service tracking, and guest recovery initiatives.
- Collaborate with kitchen, banquet, and sales teams on service offerings, menu packages, and scheduling optimization.
- Maintain and develop operational policies, service standards, and planning protocols in alignment with organizational goals.
- Provide coaching, performance management, and recruitment support for the Client Services team.
- Foster a culture of safety and compliance with relevant health and safety legislation.
- Participate in various meetings and committees to support operational and strategic initiatives.
Qualifications and Requirements
- Minimum 5 years of progressive experience in event planning, catering, or banquets, with at least 3 years in a leadership role.
- Strong background in event operations with expertise in food and beverage budgeting and profitability.
- Demonstrated leadership skills with experience coaching and mentoring a team.
- Excellent interpersonal and communication skills with a client-first mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office, event planning software, and floor planning tools.
Education Requirements
- High school diploma or equivalent.
- Post-secondary education in hospitality, event management, or a related field is an asset.
- Certifications such as CMP, CSEP, CWP, or CEM are considered strong assets.
Come join our team as We create outstanding experiences. Every event. Every guest. Every day.
We thank all applicants however only those selected for an interview will be contacted.
The RBC Convention Centre Winnipeg is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, age, genetic information, status a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable law. If you require accommodation during the recruitment process, please let us know.
Job Type: Full-time
Work Location: In person
Application deadline: 2025-06-27
About RBC Convention Centre
The RBC Convention Centre is the premier convention facility in Manitoba. Located in the centre of Winnipeg's bustling downtown, the three-story, 264,000 sq ft multi-purpose facility has access to more than 2,150 downtown hotel rooms and is within walking distance to many of the city's best restaurants and attractions.
The south building features 22,400 sq ft of pre-function, lobby and registration space with floor-to-ceiling windows. The main floor pillar-less York Ballroom is 24,000 sq ft of premium space that can host large galas or be divided into four meeting or conference rooms with a spacious registration area. With high ceilings and a beautiful LED lighting system that extends outside to the street level plaza on York Avenue, this ballroom is a highlight of the south building.
The north building has a main floor of over 21,000 sq ft of flexible meeting space plus a number of specialty rooms. The second floor offers over 26,000 sq ft of meeting space with a unique 300 seat presentation theatre that includes a movie theatre screen, privacy desks and tiered comfort seating. Stitching the two buildings together is the expansive third floor exhibition hall. Almost two city blocks, the 131,000 sq ft of contiguous space can host a myriad of events including consumer or trade shows and large conventions. In the centre of the third floor is the incredible City View Room with its unique architectural ceiling, dramatic lighting and floor-to-ceiling windows. This beautiful 43,000 sq ft space can accommodate 3150 people for a sit-down dinner or 228 tradeshow booths.
When you add all this with FREE Wi-Fi, over 720 underground parking stalls, two climate-controlled loading docks and two separate kitchen facilities, we're creating new meeting and convention opportunities that is reinforcing Winnipeg's reputation as being a world-class site to host world-class events.
About the role
The RBC Convention Centre Winnipeg is seeking a full-time Manager, Client Services to join our team.
About Us
Located in the heart of downtown Winnipeg, the RBC Convention Centre stands as the premier event facility. With the right space, creative expertise, and dedicated staff, we pride ourselves on delivering exceptional guest experiences! Join our team and be part of a dynamic and forward-thinking environment that thrives on creating outstanding events for every guest, every day.
Position Overview:
The Manager, Client Services will play a key leadership role in overseeing the end-to-end event planning process and ensuring the successful execution of events at the Centre. Reporting to the Director of Operations, this position is responsible for leading the Event Planning Department, acting as the senior liaison for elevated client communications, and championing guest service and recovery initiatives.
This role serves as a critical link between internal planning teams and operational departments, ensuring that all aspects of service delivery are aligned with client expectations and organizational standards. The manager will drive performance, maintain high levels of client satisfaction, and support the Centre’s overall strategic and operational goals through collaboration, leadership, and a commitment to service excellence
Primary Functions and Responsibilities
- Oversee the end-to-end event planning process, ensuring seamless communication and execution across all departments.
- Lead, mentor, and support a team of Event Coordinators to deliver a consistent, client-focused service experience.
- Represent the Centre as the senior point of contact for elevated client communication, and complex events.
- Drive the Guest Experience program, including survey analysis, service tracking, and guest recovery initiatives.
- Collaborate with kitchen, banquet, and sales teams on service offerings, menu packages, and scheduling optimization.
- Maintain and develop operational policies, service standards, and planning protocols in alignment with organizational goals.
- Provide coaching, performance management, and recruitment support for the Client Services team.
- Foster a culture of safety and compliance with relevant health and safety legislation.
- Participate in various meetings and committees to support operational and strategic initiatives.
Qualifications and Requirements
- Minimum 5 years of progressive experience in event planning, catering, or banquets, with at least 3 years in a leadership role.
- Strong background in event operations with expertise in food and beverage budgeting and profitability.
- Demonstrated leadership skills with experience coaching and mentoring a team.
- Excellent interpersonal and communication skills with a client-first mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office, event planning software, and floor planning tools.
Education Requirements
- High school diploma or equivalent.
- Post-secondary education in hospitality, event management, or a related field is an asset.
- Certifications such as CMP, CSEP, CWP, or CEM are considered strong assets.
Come join our team as We create outstanding experiences. Every event. Every guest. Every day.
We thank all applicants however only those selected for an interview will be contacted.
The RBC Convention Centre Winnipeg is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, age, genetic information, status a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable law. If you require accommodation during the recruitment process, please let us know.
Job Type: Full-time
Work Location: In person
Application deadline: 2025-06-27
About RBC Convention Centre
The RBC Convention Centre is the premier convention facility in Manitoba. Located in the centre of Winnipeg's bustling downtown, the three-story, 264,000 sq ft multi-purpose facility has access to more than 2,150 downtown hotel rooms and is within walking distance to many of the city's best restaurants and attractions.
The south building features 22,400 sq ft of pre-function, lobby and registration space with floor-to-ceiling windows. The main floor pillar-less York Ballroom is 24,000 sq ft of premium space that can host large galas or be divided into four meeting or conference rooms with a spacious registration area. With high ceilings and a beautiful LED lighting system that extends outside to the street level plaza on York Avenue, this ballroom is a highlight of the south building.
The north building has a main floor of over 21,000 sq ft of flexible meeting space plus a number of specialty rooms. The second floor offers over 26,000 sq ft of meeting space with a unique 300 seat presentation theatre that includes a movie theatre screen, privacy desks and tiered comfort seating. Stitching the two buildings together is the expansive third floor exhibition hall. Almost two city blocks, the 131,000 sq ft of contiguous space can host a myriad of events including consumer or trade shows and large conventions. In the centre of the third floor is the incredible City View Room with its unique architectural ceiling, dramatic lighting and floor-to-ceiling windows. This beautiful 43,000 sq ft space can accommodate 3150 people for a sit-down dinner or 228 tradeshow booths.
When you add all this with FREE Wi-Fi, over 720 underground parking stalls, two climate-controlled loading docks and two separate kitchen facilities, we're creating new meeting and convention opportunities that is reinforcing Winnipeg's reputation as being a world-class site to host world-class events.