Account Manager
Top Benefits
About the role
Job Summary
We are seeking a motivated and results-driven Account Manager to join our dynamic team. The ideal candidate will be responsible for managing client accounts, fostering strong relationships, and driving business development initiatives. This role requires excellent communication skills, a strategic mindset, and the ability to analyze market trends to effectively meet client needs and enhance overall satisfaction.
Responsibilities
- Develop and maintain strong relationships with key clients to ensure their needs are met and expectations exceeded.
- Identify opportunities for business development within existing accounts and pursue new sales opportunities.
- Analyze market trends and client feedback to inform strategies that enhance service delivery and client engagement.
- Collaborate with internal teams to ensure seamless execution of projects and deliverables.
- Utilize Salesforce or similar CRM tools to track account activity, manage sales pipelines, and report on performance metrics.
- Negotiate contracts and agreements with clients to secure favorable terms while maintaining profitability.
- Communicate effectively with clients regarding product updates, service changes, and other relevant information.
- Lead initiatives aimed at improving customer satisfaction and retention rates.
Qualifications
- Proven experience in account management or a related field with a strong track record in sales and business development.
- Excellent analytical skills with the ability to interpret data and market trends effectively.
- Strong communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.
- Demonstrated leadership abilities with experience in guiding teams towards achieving common goals.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Strong negotiation skills with a focus on achieving win-win outcomes for both the company and clients.
- A proactive approach to problem-solving with the ability to adapt quickly in a fast-paced environment.
Join our team as an Account Manager where you will play a crucial role in driving growth while ensuring our clients receive exceptional service!
Job Types: Full-time, Part-time
Pay: $65,990.00-$72,730.00 per year
Expected hours: 20 – 40 per week
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About Pathway Communications
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world.
Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
Account Manager
Top Benefits
About the role
Job Summary
We are seeking a motivated and results-driven Account Manager to join our dynamic team. The ideal candidate will be responsible for managing client accounts, fostering strong relationships, and driving business development initiatives. This role requires excellent communication skills, a strategic mindset, and the ability to analyze market trends to effectively meet client needs and enhance overall satisfaction.
Responsibilities
- Develop and maintain strong relationships with key clients to ensure their needs are met and expectations exceeded.
- Identify opportunities for business development within existing accounts and pursue new sales opportunities.
- Analyze market trends and client feedback to inform strategies that enhance service delivery and client engagement.
- Collaborate with internal teams to ensure seamless execution of projects and deliverables.
- Utilize Salesforce or similar CRM tools to track account activity, manage sales pipelines, and report on performance metrics.
- Negotiate contracts and agreements with clients to secure favorable terms while maintaining profitability.
- Communicate effectively with clients regarding product updates, service changes, and other relevant information.
- Lead initiatives aimed at improving customer satisfaction and retention rates.
Qualifications
- Proven experience in account management or a related field with a strong track record in sales and business development.
- Excellent analytical skills with the ability to interpret data and market trends effectively.
- Strong communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.
- Demonstrated leadership abilities with experience in guiding teams towards achieving common goals.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Strong negotiation skills with a focus on achieving win-win outcomes for both the company and clients.
- A proactive approach to problem-solving with the ability to adapt quickly in a fast-paced environment.
Join our team as an Account Manager where you will play a crucial role in driving growth while ensuring our clients receive exceptional service!
Job Types: Full-time, Part-time
Pay: $65,990.00-$72,730.00 per year
Expected hours: 20 – 40 per week
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About Pathway Communications
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world.
Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.