The Company:

Two friends wanted to give their wardrobes, and the wardrobes of other women, something that didn’t exist in the market. A blazer, created for her. For them. The foundational element of a wardrobe fit for work, or leisure…and uniquely, for a bit of both.

So from a place of intuition, the promise of the brand took shape:

• to create pieces that fit into women’s lives. Purposefully.

• to create pieces that fit into women’s wardrobes. Seamlessly.

• and, to create pieces that fit women. Well.

This promise continues to drive two friends, two designers, two women of many women who desire style that fits.

The Role:

As we continue to expand into the retail world, we are looking for a passionate, energetic, and driven individual who will fundamentally connect the product to the customer. The Retail Manager is responsible for all aspects of the Store’s business including sales generation, store operations and team and client development. You will work closely with Sales Associates to process and prepare product for the floor, create and uphold a dedicated clientele list, and reach certain customer service goals and sales targets. The ideal candidate will spearhead these efforts with a customer-centric attitude.

You Will:

• Be responsible for achieving annual store sales goals

• Manage scheduling, payroll and commission, as well as commercial expenses

• Report on product, store’s sell-through and client feedback to give insight to the Merchandising Team

• Understand and execute receiving, transfers, RTV's, and all store inventory processes in order to ensure inventory accuracy including shipping and receiving, inventory counts and replenishment to minimize stock loss and maximize profitability

• Adhere to and oversee compliance of established company policies and standards, such as safekeeping of company funds and property, HR practices, store security, sales and record-keeping procedures, and overall maintenance of the store

• Problem solve and develop strategies that support the store’s service, efficiency, and productivity

• Ensure that all Clients experience outstanding service

• Manage Sales Associates to meet and exceed expectations around client development and individual sales goals

• Conduct regular management meetings to review performance, operations, and employee relations

• Effectively delegate tasks and follow-up with Assistant Store Manager

• Maintain up-to-date product knowledge in collaboration with the Marketing and Retail teams

• Ensure and develop Visual Merchandising to be in line with the brand’s direction and advertising campaigns.

• Organize and coordinate events with Corporate Office to increase traffic and maximize sales

• Process customer transactions (knowledge of cash handling and sale transactions using Shopify POS)

• Contribute to creating a positive environment for all employees and customers

You Have:

• Excellent written/verbal communication skills and organizational skills

• Great energy and passion for high-quality fashion and a strong connection to the brand’s identity

• Excellent interpersonal skills while interacting with customers and meeting their needs

• Strong communication skills: you speak clearly and concisely, actively listen to others, and effectively provide guidance and instructions to all Associates

• Ability to develop, motivate and train a team of Associates

• Strong interpersonal, communication, organization, and follow-through skills

• Ability to adjust priorities and manage time wisely in a fast-paced environment

• A strong understanding of the luxury fashion industry and luxury clientele

• Ability to understand and apply all company policies and procedures

• A minimum of four years in a luxury retail/sales environment

• Experience in a retail management position

• High school diploma or GED equivalent from a certified college (preferred)

• Bachelor’s degree, diploma or associate degree in retailing, merchandising management, sales and marketing or any other related field of study from a credible institution (preferred)

You'll love working here because:

• You'll work with a fun, hard-working, collaborative team with a strong entrepreneurial spirit.

• You’ll receive a consistent base salary, with additional bonuses

• We offer a comprehensive health and dental benefit plan funded by SMYTHE

• Our product is designed to embolden the people who wear it, and that includes our team

• A clothing allowance will be provided, as well as an employee discount program

• You’ll have opportunity to grow within the business

SMYTHE fosters a workplace where our individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.