Top Benefits
About the role
Job Summary
As a Software Support Specialist, your mission is to ensure every user feels confident and empowered when using our software. You are the bridge between our technology and our customers, committed to solving problems efficiently, communicating clearly, and delivering an exceptional support experience. You take ownership of challenges, strive to understand the user's perspective, and work proactively to turn technical issues into lasting solutions.
Main Responsibilities
- Respond to and resolve software-related inquiries and support tickets via email, phone, or chat
- Diagnose, troubleshoot, and escalate technical issues as needed to appropriate internal teams
- Guide users through step-by-step solutions in a clear, professional manner
- Document and track support interactions, issues, and resolutions in the ticketing system
- Collaborate with QA and development teams to report bugs and suggest improvements
- Contribute to internal and external knowledge base articles and user documentation
- Maintain a high level of customer satisfaction and ensure timely follow-ups on open issues
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- 1–3 years of experience in a software support or help desk role
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and interpersonal skills
- Familiarity with support tools such as Zendesk, Jira, or similar platforms
- Understanding of web-based applications, APIs, databases, and general software architecture is a plus
- Fluent in French and English, both written and spoken.
- Experience in asset reliability, maintenance, or technical solution implementation (a major asset).
What We Offer
- Hybrid work environment
- Comprehensive medical and dental insurance
- Opportunities for professional growth and career development
- RRSP contribution program
About us
Spartakus Technologies is a leading provider of industrial maintenance solutions, specializing in Spartakus APM software. Our tools enable organizations to streamline their maintenance processes, maximize reliability, and optimize performance across their operations.
In accordance with Bill 96, this position requires proficiency in English in order to serve clients in Atlantic Canada and interact with suppliers in the United States, ensuring effective communication and operational efficiency.
About Spartakus Technologies
Spartakus specializes in maintenance and reliability excellence, offering a wide range of services, tools and training to maximize equipment uptime and cut maintenance cost.
𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 For decades, we have been a trusted leader in reliability engineering and asset management. We use proven processes to evaluate and propose reliability solutions and initiatives that will bring your maintenance programs in line with industrial world-class standards.
𝗦𝗽𝗮𝗿𝘁𝗮𝗸𝘂𝘀 𝗔𝘀𝘀𝗲𝘁 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗔𝗣𝗠) Our cloud-based solution unifies all preventive and predictive maintenance activities into a single platform. It provides actionable insights into your asset health management while effectively managing maintenance strategies, reporting and analysis on technologies. Spartakus Asset Performance Management (APM) empowers data-driven decision leveraging advanced monitoring and simplified analysis, helping you prioritize corrective actions and maintain a comprehensive view of your equipment's condition.
𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 With over 50 years of industry expertise and a team of more than 150 technical specialists, Spartakus is your trusted partner for comprehensive in-house training. Our programs cover the full CMRP body of knowledge, offering in-depth education on all subjects of maintenance & reliability.
Let's connect and discuss your current reliability & maintenance projects.
Top Benefits
About the role
Job Summary
As a Software Support Specialist, your mission is to ensure every user feels confident and empowered when using our software. You are the bridge between our technology and our customers, committed to solving problems efficiently, communicating clearly, and delivering an exceptional support experience. You take ownership of challenges, strive to understand the user's perspective, and work proactively to turn technical issues into lasting solutions.
Main Responsibilities
- Respond to and resolve software-related inquiries and support tickets via email, phone, or chat
- Diagnose, troubleshoot, and escalate technical issues as needed to appropriate internal teams
- Guide users through step-by-step solutions in a clear, professional manner
- Document and track support interactions, issues, and resolutions in the ticketing system
- Collaborate with QA and development teams to report bugs and suggest improvements
- Contribute to internal and external knowledge base articles and user documentation
- Maintain a high level of customer satisfaction and ensure timely follow-ups on open issues
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- 1–3 years of experience in a software support or help desk role
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and interpersonal skills
- Familiarity with support tools such as Zendesk, Jira, or similar platforms
- Understanding of web-based applications, APIs, databases, and general software architecture is a plus
- Fluent in French and English, both written and spoken.
- Experience in asset reliability, maintenance, or technical solution implementation (a major asset).
What We Offer
- Hybrid work environment
- Comprehensive medical and dental insurance
- Opportunities for professional growth and career development
- RRSP contribution program
About us
Spartakus Technologies is a leading provider of industrial maintenance solutions, specializing in Spartakus APM software. Our tools enable organizations to streamline their maintenance processes, maximize reliability, and optimize performance across their operations.
In accordance with Bill 96, this position requires proficiency in English in order to serve clients in Atlantic Canada and interact with suppliers in the United States, ensuring effective communication and operational efficiency.
About Spartakus Technologies
Spartakus specializes in maintenance and reliability excellence, offering a wide range of services, tools and training to maximize equipment uptime and cut maintenance cost.
𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 For decades, we have been a trusted leader in reliability engineering and asset management. We use proven processes to evaluate and propose reliability solutions and initiatives that will bring your maintenance programs in line with industrial world-class standards.
𝗦𝗽𝗮𝗿𝘁𝗮𝗸𝘂𝘀 𝗔𝘀𝘀𝗲𝘁 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗔𝗣𝗠) Our cloud-based solution unifies all preventive and predictive maintenance activities into a single platform. It provides actionable insights into your asset health management while effectively managing maintenance strategies, reporting and analysis on technologies. Spartakus Asset Performance Management (APM) empowers data-driven decision leveraging advanced monitoring and simplified analysis, helping you prioritize corrective actions and maintain a comprehensive view of your equipment's condition.
𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 With over 50 years of industry expertise and a team of more than 150 technical specialists, Spartakus is your trusted partner for comprehensive in-house training. Our programs cover the full CMRP body of knowledge, offering in-depth education on all subjects of maintenance & reliability.
Let's connect and discuss your current reliability & maintenance projects.