Top Benefits
About the role
SOFTWARE SPECIALIST
Constellation Homebuilder Systems (CANADA)
THE POSITION Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers. Provides first-level problem investigation and resolution for NEWSTAR Suite of Products. Work closely with development, documenting, and communicating software-related issues Accurate and timely tracking of all reported issues in our call management tool Meets all defined service levels for unresolved problems, re-assigns tickets to the appropriate internal/external team Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues Advises the Team Leader, Client Services of sensitive Client situations Attends and participates in Team meetings Attends CHS product training, as required Makes recommendations to address problems, improve service and provide improved support Develops frequently asked questions (FAQ) documentation Work shifts may vary to accommodate maximum help desk coverage
Qualifications And Skills Our software specialists are customer-facing, and we build key customer relationships and deliver superior customer support for our products. The organization usually hires applicants with the below qualification:
- Accounting knowledge.
- Education or work experience in residential construction, commercial construction or property management, real estate management, and/or IT.
- Proficient in basic Windows applications.
- Basic SQL knowledge would be a plus
- Presentation skills (in-person and on web conferences)
- Comfortable with remote customer support.
- Superior analytical skills to resolve customer issues
- Self-managed and motivated with an ability to work with minimal direction in a collaborative team environment
- Excellent interpersonal skills, both verbal and written.
- Provide courteous, friendly, and professional communication with external and internal stakeholders.
- Ability to adapt to a fast-paced environment
- Excellent time management and set priorities managing conflicting demands
- Positive team attitude and ability to collaborate with team members and coworkers
- Works well under pressure
- Experience using any of the NEWSTAR Suite of Products would be a great asset.
EDUCATION
- A degree is not required to be considered for this role. However, a College or University degree in Business Administration, Computer Science, or a related discipline would be a plus.
What You Will Love About Us
- Doing work that has a direct impact on customers and an industry
- Working with a team of confident, self-starting, and persistent people with visible passion
- Opportunity to work outside of one’s comfort zone and within the thrill of a fast-paced environment
- Corporate bonus program
- Great health and dental insurance benefits
About The Company Constellation HomeBuilder Systems is the leading software provider exclusively focused on the homebuilding industry. Our comprehensive software solutions range from production and accounting, new home sales and marketing, home warranty and service, and homebuilder website solutions. We are the fastest-growing and most successful provider of fully integrated information management solutions for homebuilders. Our parent company is Constellation Software Inc., a well-capitalized, publicly traded company that specializes in vertical market software. Join our team for the benefit of working with a medium-sized company while enjoying the support and opportunity of being part of a large organization.
“An Equal Opportunity Employer”
Business Unit: Newstar
#Newstar
About Perseus Group, Constellation Software
We are more than just an acquirer, but a true partner in success. We don’t collect businesses. We nurture and help them grow. We treat our acquisitions like people, not property. That's why we do our best to ensure their growth and development.
As an operating group of Constellation Software Inc. (TSX:CSU), we help good companies become great through data-driven guidance, permanent capital, and the accumulation of knowledge from over 800 acquisitions.
Together, Perseus Group and Constellation Software Inc. generates more than $6B USD in annual revenue, has a market cap of $35B+, and has acquired hundreds of software companies around the globe.
“We believe that small businesses should stay small. While other purchasers of business seek economies of scale through centralization, we have taken the opposite approach. We believe that potential is maximized when teams are allowed to remain small. This enables the General manager of the business to be empowered and remain in control of all levers necessary to guide their business.”
Mark Leonard, President, Constellation Software Inc.
Top Benefits
About the role
SOFTWARE SPECIALIST
Constellation Homebuilder Systems (CANADA)
THE POSITION Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers. Provides first-level problem investigation and resolution for NEWSTAR Suite of Products. Work closely with development, documenting, and communicating software-related issues Accurate and timely tracking of all reported issues in our call management tool Meets all defined service levels for unresolved problems, re-assigns tickets to the appropriate internal/external team Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues Advises the Team Leader, Client Services of sensitive Client situations Attends and participates in Team meetings Attends CHS product training, as required Makes recommendations to address problems, improve service and provide improved support Develops frequently asked questions (FAQ) documentation Work shifts may vary to accommodate maximum help desk coverage
Qualifications And Skills Our software specialists are customer-facing, and we build key customer relationships and deliver superior customer support for our products. The organization usually hires applicants with the below qualification:
- Accounting knowledge.
- Education or work experience in residential construction, commercial construction or property management, real estate management, and/or IT.
- Proficient in basic Windows applications.
- Basic SQL knowledge would be a plus
- Presentation skills (in-person and on web conferences)
- Comfortable with remote customer support.
- Superior analytical skills to resolve customer issues
- Self-managed and motivated with an ability to work with minimal direction in a collaborative team environment
- Excellent interpersonal skills, both verbal and written.
- Provide courteous, friendly, and professional communication with external and internal stakeholders.
- Ability to adapt to a fast-paced environment
- Excellent time management and set priorities managing conflicting demands
- Positive team attitude and ability to collaborate with team members and coworkers
- Works well under pressure
- Experience using any of the NEWSTAR Suite of Products would be a great asset.
EDUCATION
- A degree is not required to be considered for this role. However, a College or University degree in Business Administration, Computer Science, or a related discipline would be a plus.
What You Will Love About Us
- Doing work that has a direct impact on customers and an industry
- Working with a team of confident, self-starting, and persistent people with visible passion
- Opportunity to work outside of one’s comfort zone and within the thrill of a fast-paced environment
- Corporate bonus program
- Great health and dental insurance benefits
About The Company Constellation HomeBuilder Systems is the leading software provider exclusively focused on the homebuilding industry. Our comprehensive software solutions range from production and accounting, new home sales and marketing, home warranty and service, and homebuilder website solutions. We are the fastest-growing and most successful provider of fully integrated information management solutions for homebuilders. Our parent company is Constellation Software Inc., a well-capitalized, publicly traded company that specializes in vertical market software. Join our team for the benefit of working with a medium-sized company while enjoying the support and opportunity of being part of a large organization.
“An Equal Opportunity Employer”
Business Unit: Newstar
#Newstar
About Perseus Group, Constellation Software
We are more than just an acquirer, but a true partner in success. We don’t collect businesses. We nurture and help them grow. We treat our acquisitions like people, not property. That's why we do our best to ensure their growth and development.
As an operating group of Constellation Software Inc. (TSX:CSU), we help good companies become great through data-driven guidance, permanent capital, and the accumulation of knowledge from over 800 acquisitions.
Together, Perseus Group and Constellation Software Inc. generates more than $6B USD in annual revenue, has a market cap of $35B+, and has acquired hundreds of software companies around the globe.
“We believe that small businesses should stay small. While other purchasers of business seek economies of scale through centralization, we have taken the opposite approach. We believe that potential is maximized when teams are allowed to remain small. This enables the General manager of the business to be empowered and remain in control of all levers necessary to guide their business.”
Mark Leonard, President, Constellation Software Inc.