The Clerical Trainer provides training and educational services to clerical staff and/or students in various clinical settings within the BC Cancer regional centre. This role works in collaboration with the Manager, Supervisor and/or interdisciplinary team to perform learning needs analysis to meet the training needs and support ongoing skills development of clerical staff.

The Clerical Trainer provides support in determining, developing, evaluating and implementing high quality interactive training and orientation programs for clerical staff, including staff new to the organization and training on new system functionality and changes to workflows and practices.

The Clerical Trainer provides training and orientation using adult education/teaching skills and principles to support effective learning environments for clerical staff and/or students. This role creates, maintains and updates learning resources and documentation for the delivery of training activities by using a variety of teaching modalities and established software applications, such as Microsoft Word, Excel and Powerpoint. Performs clerical functions as needed.

What you’ll do

• Provide orientation and training activities to clerical staff by methods such as utilizing training materials and resources, conducting formal presentations and demonstrations or one-on-one training on client support services, new organizational initiatives, system changes, and new/updated workflows, including sustainment strategies.
• In collaboration with Manager/ Supervisor and interdisciplinary team members, such as Indigenous Health Navigators and clinical informatics and clinical teams, conducts learning needs analysis, determines training and orientation requirements for staff, provides input and support in development and delivery of orientation and training programs, prepares educational materials, and provides ongoing skills development to staff regarding clerical functions, processes, and workflows.
• Evaluate employee performance and provides input regarding staff development and/or training needs to Manager to support ongoing individual and/or group competency development. Assist Manager/ Supervisor in planning for long term staffing requirements.
• Schedule training sessions for clerical staff and/or students in collaboration with the department to determine appropriate time, frequency and duration and meet established timeframes for training. Maintain related training records.
• Provide ongoing support and mentoring to students and staff and participate in organizational initiatives by providing information and input to Manager to promote professionalism and best practice.

What you bring

Qualifications:

• Grade 12, medical terminology and graduation from a recognized secretarial/clerical program such as Nursing Unit Clerk program or Medical Office Assistant Program and four (4) years recent, related experience, including one (1) year experience in a training role or an equivalent combination of education, training and experience.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies:

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

You have:

• Ability to keyboard at 50 WPM.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to carry out the physical duties of the position.
• Demonstrated deep understanding of their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others.
• Knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until October 3, 2025)

Wage: $32.35 per hour

Location: 2410 Lee Avenue, Victoria, BC V8R 6V5

Applications will be accepted until position is filled.

Hours of Work: Monday - Friday; 0800-1600 / 0830-1630 / 0900-1700 as operationally required in ST.

Requisition Number: 182108E