Bilingual Customer Service Representative
About the role
About the Company
TMG Industrial is a trusted industrial product supplier that proudly supplies over 600 products, including shelters, greenhouses, machinery attachments, shop equipment, and outdoor solutions. As an industry leader, we are one of the fastest-growing e-commerce platforms.
Headquartered in Richmond, BC, the company operates four distribution warehouses in Seattle, Charlotte, Toronto, and Vancouver, with a total area over 100,000 square feet. Come join us and be a part of our exciting growth.
About the Role
We’re looking for Bilingual (French and English) Customer Support Representative with strong communication skills and a passion for helping others. The ideal candidate is patient, empathetic, and attentive, providing thoughtful support to every customer. As the first point of contact, you’ll play a key role in delivering outstanding service and resolving a wide range of inquiries with urgency and professionalism.
What You’ll Do
- Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
- Learn and understand products available to customers and to provide accurate answers and support.
- Provide product support and technical assistance to customers, troubleshooting and resolving issues.
- Efficiently process and validate customer parts and warranty requests.
- Document customer interactions and technical issues in the company's CRM system, such as Zendesk, MS SharePoint.
- Collaborate in creating technical documentation, FAQs, and other support resources to enhance overall customer experience.
What You Bring
- Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
- Proficiency in both English and French is required; additional languages are a plus.
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
- Capable of adjusting communication style to suit a variety of customers and situations.
- Ability to explain technical concepts to non-technical customers.
- Experience as a mechanic or a handy person in a customer service role is a plus.
Work Hours: Monday to Friday | 8:30 am-5:00 pm or to be discussed
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
About TMG Industrial
Since 2007, TMG Industrial has been a trusted provider of industrial solutions, delivering over 600 high-performance products for agriculture, construction, automotive, and more—built for farmers, contractors, homeowners, and businesses across North America and beyond.
From storage shelters and greenhouses to machinery attachments, shop equipment, and outdoor TMG Living gear, our products are engineered for durability, value, and real-world performance.
Headquartered in Richmond, BC, with over 100,000 sq. ft. of distribution space in Vancouver, Toronto, Seattle, and Charlotte, we provide fast, reliable service and ready-to-ship solutions that help you Get. Work. Done.
Bilingual Customer Service Representative
About the role
About the Company
TMG Industrial is a trusted industrial product supplier that proudly supplies over 600 products, including shelters, greenhouses, machinery attachments, shop equipment, and outdoor solutions. As an industry leader, we are one of the fastest-growing e-commerce platforms.
Headquartered in Richmond, BC, the company operates four distribution warehouses in Seattle, Charlotte, Toronto, and Vancouver, with a total area over 100,000 square feet. Come join us and be a part of our exciting growth.
About the Role
We’re looking for Bilingual (French and English) Customer Support Representative with strong communication skills and a passion for helping others. The ideal candidate is patient, empathetic, and attentive, providing thoughtful support to every customer. As the first point of contact, you’ll play a key role in delivering outstanding service and resolving a wide range of inquiries with urgency and professionalism.
What You’ll Do
- Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
- Learn and understand products available to customers and to provide accurate answers and support.
- Provide product support and technical assistance to customers, troubleshooting and resolving issues.
- Efficiently process and validate customer parts and warranty requests.
- Document customer interactions and technical issues in the company's CRM system, such as Zendesk, MS SharePoint.
- Collaborate in creating technical documentation, FAQs, and other support resources to enhance overall customer experience.
What You Bring
- Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
- Proficiency in both English and French is required; additional languages are a plus.
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
- Capable of adjusting communication style to suit a variety of customers and situations.
- Ability to explain technical concepts to non-technical customers.
- Experience as a mechanic or a handy person in a customer service role is a plus.
Work Hours: Monday to Friday | 8:30 am-5:00 pm or to be discussed
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
About TMG Industrial
Since 2007, TMG Industrial has been a trusted provider of industrial solutions, delivering over 600 high-performance products for agriculture, construction, automotive, and more—built for farmers, contractors, homeowners, and businesses across North America and beyond.
From storage shelters and greenhouses to machinery attachments, shop equipment, and outdoor TMG Living gear, our products are engineered for durability, value, and real-world performance.
Headquartered in Richmond, BC, with over 100,000 sq. ft. of distribution space in Vancouver, Toronto, Seattle, and Charlotte, we provide fast, reliable service and ready-to-ship solutions that help you Get. Work. Done.