Global Traffic Group (GTG), a leader in innovative solutions for safer roadways and more efficient communities, is seeking a dedicated and professional Call Centre Representative to join our team. This position plays a vital role in delivering exceptional service in a high-volume, fast-paced environment.

We are looking for someone who is calm under pressure, organized, and committed to providing clear and helpful communication in every interaction. This role demands a high level of administrative accuracy, multitasking ability, and professionalism in managing diverse inquiries.

Who You Are

We’re looking for a candidate who:

• Communicates with clarity, empathy, and confidence, even in challenging situations.

• Excels at multitasking, managing multiple phone lines, schedules, and follow-ups simultaneously.

• Demonstrates strong administrative skills, ensuring details are captured accurately and tasks are completed reliably.

• Maintains a calm and courteous demeanor, even when working under pressure or interacting with emotional or frustrated callers.

• Is organized, adaptable, and takes initiative in a fast-moving environment.

Key Responsibilities:

Call Management

• Answer and manage high volumes of incoming calls across multiple phone lines.

• Listen attentively to understand the caller’s needs, resolve concerns, or route them to the appropriate department.

• Maintain a professional, courteous, and composed tone in every conversation.

• Accurately document call details and client interactions.

Scheduling & Coordination

• Schedule, reschedule, and cancel appointments using internal systems.

• Confirm key details with callers to ensure accuracy and consistency in bookings..

Email & Communication Management

• Respond to call centre email inquiries in a timely and professional manner.

• Follow up as needed to ensure inquiries are resolved or routed effectively.

Administrative & Office Support

• Support with office coordination tasks such as shipments, courier requests, and supply orders.

• Assist with basic research and administrative assignments as required.

• Provide backup support to other departments as needed, demonstrating flexibility and teamwork.

Qualifications

• Post-secondary diploma or certificate in Business Administration or equivalent experience.

• Minimum 2 years of experience in a call centre, receptionist, or similar role managing high call volumes.

• Strong verbal and written communication skills.

• Demonstrated ability to prioritize, organize, and manage multiple tasks effectively.

• Highly proficient in Microsoft Office (Outlook, Excel, Word, Teams) and familiar with SharePoint.

• High level of administrative accuracy and attention to detail.

• Calm and solution-oriented when handling difficult conversations.

• Comfortable working independently and as part of a collaborative team.

• Dependable, professional, and adaptable to shifting priorities.

Work Conditions:

• This position is a full-time, 40hr/week requirement

  • Work hours are Monday to Friday, 6:30am – 2:30pm

• On-site requirement. Office is located in St. Albert, AB

• Flexibility to work overtime to meet deadlines as required

Conditions of Employment

• Must be legally eligible to work in Canada.

• A satisfactory criminal background check is required.

• Must reside in the greater Edmonton area.

We thank all applicants for their interest in joiningGlobal Traffic Group. Only those selected for an interview will be contacted.