Manager, Quality Assurance and Improvement Program
About the role
Job Description
The Manager, Quality Assurance and Improvement Program is responsible for overseeing the quality assurance and improvement initiatives within the organization. This role involves developing and implementing quality assurance strategies, conducting audits, and ensuring compliance with regulatory standards.
Main Responsibilities
- Develop and implement quality assurance strategies and programs.
- Conduct audits and assessments to ensure compliance with regulatory standards.
- Collaborate with various departments to improve processes and quality.
- Prepare reports and presentations for senior management.
Required Qualifications
- Bachelor’s degree in a related field.
- 5+ years of experience in quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Preferred Qualifications
- Master’s degree in a related field.
- Experience in the financial services industry.
- Knowledge of regulatory requirements and compliance standards.
Additional Information
- This position is available in two locations: Toronto, Ontario, Canada and Bedford, Nova Scotia, Canada.
- Type: Full time
- Application Deadline: 08/16/2025
- Req ID: R-0000119798
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
http://rbc.com/legalstuff.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
https://www.rbc.com/conditions-dutilisation/
Manager, Quality Assurance and Improvement Program
About the role
Job Description
The Manager, Quality Assurance and Improvement Program is responsible for overseeing the quality assurance and improvement initiatives within the organization. This role involves developing and implementing quality assurance strategies, conducting audits, and ensuring compliance with regulatory standards.
Main Responsibilities
- Develop and implement quality assurance strategies and programs.
- Conduct audits and assessments to ensure compliance with regulatory standards.
- Collaborate with various departments to improve processes and quality.
- Prepare reports and presentations for senior management.
Required Qualifications
- Bachelor’s degree in a related field.
- 5+ years of experience in quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Preferred Qualifications
- Master’s degree in a related field.
- Experience in the financial services industry.
- Knowledge of regulatory requirements and compliance standards.
Additional Information
- This position is available in two locations: Toronto, Ontario, Canada and Bedford, Nova Scotia, Canada.
- Type: Full time
- Application Deadline: 08/16/2025
- Req ID: R-0000119798
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
http://rbc.com/legalstuff.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
https://www.rbc.com/conditions-dutilisation/