Company Description UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description Union: Non-Union

Number of vacancies: 1

Site: Princess Margaret Cancer Centre

Department: Workforce Optimization

Reports to: Director, Workforce Optimization

Hours: 37.5 hours per week

Status: Permanent Full-Time

Closing Date: August 13, 2025

Position Summary As a key leader within the People & Culture portfolio, the Manager, Scheduling Transformation will play a pivotal role in the successful implementation of a new enterprise-wide scheduling system and the transformation of UHN’s scheduling operating model. This role will lead the end-to-end process of understanding functional requirements, translating them into system configurations, and redesigning scheduling processes to align with the future-state model.

The Manager will work closely with internal stakeholders, external vendors, and project teams to ensure that the new scheduling system is implemented effectively and sustainably. This includes overseeing the documentation of business requirements, supporting system configuration and testing, and ensuring that redesigned processes are operationally sound, user-friendly, and aligned with collective agreements and clinical needs.

Duties Scheduling System Implementation & Configuration

• Lead the identification, documentation, and validation of functional requirements for the new scheduling system in collaboration with clinical and operational stakeholders.
• Translate business needs into system configurations and workflows in partnership with technical teams and vendors.
• Oversee user acceptance testing (UAT), training, and change management activities to ensure successful adoption.

Operating Model & Process Redesign

• Design and implement a future-state scheduling operating model that supports centralized and decentralized scheduling functions as appropriate.
• Redesign scheduling processes to align with system capabilities, collective agreements, and operational needs.
• Develop and maintain process documentation, SOPs, and training materials to support sustainability.

Stakeholder Engagement & Change Leadership

• Act as a liaison between People & Culture, clinical operations, IT, and vendor teams to ensure alignment and effective communication.
• Support leaders and staff through the transition to new scheduling processes and tools, ensuring a positive user experience.
• Promote a culture of continuous improvement and innovation in scheduling practices.

Team Leadership

• Provide leadership to a team of scheduling specialists, analysts, or project resources as required.
• Foster a collaborative, inclusive, and high-performance team environment.

Master Schedule Redesign

• Develop and lead a team of master rotation specialists responsible for designing optimized master schedules.
• Assess current scheduling practices across hospital units to identify opportunities for redesign.
• Prioritize units for master schedule redesign based on operational needs and readiness.
• Oversee the planning and sequencing of master rotation redesigns across the organization.
• Engage clinical and operational stakeholders to ensure alignment with unit-specific requirements and collective agreements.
• Provide implementation support to ensure smooth adoption of new master schedules.
• Ensure redesigned schedules promote safe, efficient, and sustainable staffing models.

Qualifications

• Bachelor’s degree required (e.g., Health Administration, Business, Engineering, Human Resources, or related field).
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems in a unionized healthcare environment.
• Demonstrated experience in process redesign, business analysis, or project management.
• Strong understanding of collective agreements and their impact on scheduling practices.
• High proficiency in Microsoft Excel; experience with Microsoft 365 tools (e.g., SharePoint, Power Apps, Forms) preferred.
• Experience with scheduling platforms such as UKG, Kronos, or equivalent is an asset.
• Strong communication, facilitation, and stakeholder engagement skills. Proven ability to lead change in complex, multi-stakeholder environments.
• Master’s degree in a related field is considered an asset.
• Certifications in Lean, Six Sigma, or Project Management (e.g., PMP) is considered an asset.
• Experience in large-scale system implementations or healthcare transformation projects is considered an asset.

Additional Information In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.