Discover Gatestone

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list! This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

Join The Team

Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.

Please be advised this role is required to work 100% in office during training and afterwards.

This role requires you to work in office during training and afterwards.

What We Offer

Competitive Compensation: Enjoy performance-based bonuses and a starting rate of $17.20 per hour.
Comprehensive Training: Receive paid, full-time training to excel in your role.
Career Development: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
Employee Benefits: Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.

Your Role;

• You will leverage your training to assist customers by proposing solutions to address their financial situation
• Negotiate payments and payment plans
• Adhere to your schedule and maintain excellent attendance
• Treat customers and co-workers with dignity & respect

Who You Are;

• Customer centric, putting customers first!
• Engaging, goal-oriented & passionate about personal growth
• Strong communication skills
• Basic computer skills (we will teach you the rest!)
• Excellent attendance

That’s it! We will do the rest! If you have previous experience or not, our robust training program will prepare you with the skills needed in order to be successful!

Hours of Work:

• Monday to Friday: 8h00am to 10h00pm Saturday's: 8h00am to 5h00pm
• Sundays off

Start Date; June 30th 2025

We are an accessible workplace.

Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process

Job Types: Full-time, Permanent

Pay: From $17.20 per hour

Additional pay:

• Commission pay

Schedule:

• 8 hour shift

Application question(s):

• Are you able to commute to the office ?

Experience:

• Call center: 1 year (preferred)
• Collections: 1 year (preferred)

Work Location: In person

Expected start date: 2025-06-30