Customer Service Representative
Top Benefits
About the role
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day In The Life Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
Respond promptly to client’s inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issue
What We Offer Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is “Flynn Family Winning Together”!
What We Are Seeking Experience: 3+ years of related Customer Service experience
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to multi-task, prioritize, and manage time effectively
Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties
After hours and weekend availability as required
About Flynn Group of Companies
The Flynn Group of Companies is North America's leading building envelope trade contractor. Since 1978 we have been providing quality contracting services in the institutional, commercial, and industrial construction marketplace.
The Flynn Group of Companies employs in excess of 6000 people in 35 office locations and is positioned in five distinct, but related, business sectors:
- Roofing Systems
- Glazing & Curtain Walls
- Architectural Metals
- Roofing Service
- Waterproofing
ATTENTION BUSINESS OWNERS:
Flynn is currently looking to grow. Whether you are concerned about succession planning or in expansion mode, we can help you take your business and team to the next level. We are looking to merge with companies whose values are aligned and who have like-minded business owners. With more than 40 years of experience, Flynn has grown by acquisition and subsequent organic growth resulting in profitable, long-term equity opportunities for its key leaders.
If you are interested and your company's annual sales are in excess of 5 million dollars of low-slope roofing, please email business.opportunities@flynncompanies.com
Customer Service Representative
Top Benefits
About the role
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day In The Life Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
Respond promptly to client’s inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issue
What We Offer Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is “Flynn Family Winning Together”!
What We Are Seeking Experience: 3+ years of related Customer Service experience
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to multi-task, prioritize, and manage time effectively
Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties
After hours and weekend availability as required
About Flynn Group of Companies
The Flynn Group of Companies is North America's leading building envelope trade contractor. Since 1978 we have been providing quality contracting services in the institutional, commercial, and industrial construction marketplace.
The Flynn Group of Companies employs in excess of 6000 people in 35 office locations and is positioned in five distinct, but related, business sectors:
- Roofing Systems
- Glazing & Curtain Walls
- Architectural Metals
- Roofing Service
- Waterproofing
ATTENTION BUSINESS OWNERS:
Flynn is currently looking to grow. Whether you are concerned about succession planning or in expansion mode, we can help you take your business and team to the next level. We are looking to merge with companies whose values are aligned and who have like-minded business owners. With more than 40 years of experience, Flynn has grown by acquisition and subsequent organic growth resulting in profitable, long-term equity opportunities for its key leaders.
If you are interested and your company's annual sales are in excess of 5 million dollars of low-slope roofing, please email business.opportunities@flynncompanies.com