Service Center Manager
Top Benefits
About the role
Position Purpose
- Directs regional and Service Centre efforts to improve CHEP Service Centre processing of corporate assets through interaction with line management, labour, support staff, vendors and customers.
- Devise or consult on procedures, systems and policies at company owned and contracted Service Centres within the region.
- Drive continuous improvement through CHEP network using LEAN/6 Sigma methodologies.
Number of Reports
Total:
- Number of Staff (direct & indirect): ~50-60
Direct Reports:
- Number of Staff (direct): ~3-5
Major/Key Accountabilities
- Directs site and regional efforts to achieve a safe work environment for all employees: Zero Harm
- Manage short term / long term strategies for the Service Centre’s, ensuring cost initiatives are delivered, budgets are met, and conditioning capacity growth is planned in line with customer demand
- Ensure adherence to conditioning plans at Service Centre’s on weekly & monthly basis, monitor Plant stocks and maximize utilisation of plant capacity to ensure customer demand is met
- Manages the performance for all sites within the scope and executes all strategies to drive efficiency
- Accountable for site budget and financial performance
- Drive LEAN culture and oversees implementation of procedures and systems to improve quality, service and efficiency within the network.
- Ensure the completion of the Quality, In Transit, and Operations Excellence audit processes within the team and the regional 3PL Network.
- Investigate and facilitate corrective action based on quality or service incidents within the regional network failures.
- Leads and mentors front line leaders to create a strong succession plan
- Supports recruitment strategies for key positions within Canada
- Assists with the operations in 3PL network take ownership on site performance
Measures
- Cost savings success
- Service targets
- Safety targets
- Plant performance to standards
- Direct report development
Authority/ Decision Making
- Hiring decision for direct reports
Key contacts
Internal:
- Plant Ops, Logistics, Planning, Transportation, Sales, Asset Recovery (all levels)
External:
- Customers
Qualifications
- Bachelor’s degree in Supply Chain, Operations, Engineering, Business Management or similar is required
- Advanced analytical skills
- Ability to collaborate with a leadership team remotely to drive profitability and results
- Capacity to communicate and interact with Customers, Senior Management and Executives, internally and externally
- Strong oral and written presentation skills
Experience
- 7-10 years of manufacturing, warehouse, or distribution experience with proven management capacity.
- Experience in a manufacturing or supply chain management role
- Practical experience in a FMCG environment an asset
- Project Management experience is essential
Skills and Knowledge
- Working knowledge of labour law
- Continuous Improvement experience (Lean, Six Sigma, Safety & Quality Programs)
- Experience or Certification in Health and Safety
- Advanced Excel skills
Languages
Required:
- English & French
Compensation statement:
The salary range for this position is $116,000 to $145,000 per year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.
Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.
About CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely.
As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.
CHEP employs approximately 13,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 347 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé.
CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Europe. For more information, visit www.chep.com.
Service Center Manager
Top Benefits
About the role
Position Purpose
- Directs regional and Service Centre efforts to improve CHEP Service Centre processing of corporate assets through interaction with line management, labour, support staff, vendors and customers.
- Devise or consult on procedures, systems and policies at company owned and contracted Service Centres within the region.
- Drive continuous improvement through CHEP network using LEAN/6 Sigma methodologies.
Number of Reports
Total:
- Number of Staff (direct & indirect): ~50-60
Direct Reports:
- Number of Staff (direct): ~3-5
Major/Key Accountabilities
- Directs site and regional efforts to achieve a safe work environment for all employees: Zero Harm
- Manage short term / long term strategies for the Service Centre’s, ensuring cost initiatives are delivered, budgets are met, and conditioning capacity growth is planned in line with customer demand
- Ensure adherence to conditioning plans at Service Centre’s on weekly & monthly basis, monitor Plant stocks and maximize utilisation of plant capacity to ensure customer demand is met
- Manages the performance for all sites within the scope and executes all strategies to drive efficiency
- Accountable for site budget and financial performance
- Drive LEAN culture and oversees implementation of procedures and systems to improve quality, service and efficiency within the network.
- Ensure the completion of the Quality, In Transit, and Operations Excellence audit processes within the team and the regional 3PL Network.
- Investigate and facilitate corrective action based on quality or service incidents within the regional network failures.
- Leads and mentors front line leaders to create a strong succession plan
- Supports recruitment strategies for key positions within Canada
- Assists with the operations in 3PL network take ownership on site performance
Measures
- Cost savings success
- Service targets
- Safety targets
- Plant performance to standards
- Direct report development
Authority/ Decision Making
- Hiring decision for direct reports
Key contacts
Internal:
- Plant Ops, Logistics, Planning, Transportation, Sales, Asset Recovery (all levels)
External:
- Customers
Qualifications
- Bachelor’s degree in Supply Chain, Operations, Engineering, Business Management or similar is required
- Advanced analytical skills
- Ability to collaborate with a leadership team remotely to drive profitability and results
- Capacity to communicate and interact with Customers, Senior Management and Executives, internally and externally
- Strong oral and written presentation skills
Experience
- 7-10 years of manufacturing, warehouse, or distribution experience with proven management capacity.
- Experience in a manufacturing or supply chain management role
- Practical experience in a FMCG environment an asset
- Project Management experience is essential
Skills and Knowledge
- Working knowledge of labour law
- Continuous Improvement experience (Lean, Six Sigma, Safety & Quality Programs)
- Experience or Certification in Health and Safety
- Advanced Excel skills
Languages
Required:
- English & French
Compensation statement:
The salary range for this position is $116,000 to $145,000 per year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.
Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.
About CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely.
As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.
CHEP employs approximately 13,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 347 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé.
CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Europe. For more information, visit www.chep.com.